Q. Return & Exchange Conditions and Precautions

Quick Links


•  Return & Exchange Conditions

•  Return & Exchange Method

•  Return & Exchange for Product Defect



User-added image

Return & Exchange Conditions

Return & Exchange Acceptance Period:

Within 30 days from the date of purchase


Products that cannot be returned or exchanged: 
User-added image

For more details in our Return & Exchange Policy, please click here.

 
User-added image

Return & Exchange Method

Please find below for more details:

● Exchange: Click here
● Refund for [Online Payment] Purchase: Click here   
● Refund for [Pay in Store] Online Purchase: Click here   
● Refund for In-Store Purchase: Click here 



User-added image

Return & Exchange for Product Defect

We’re very sorry to hear that the item you have purchased from us may be faulty.

Please get in touch with our customer service via 'Chat Support' button (bottom page) or email (here) for further assistance. 


 
Was this information helpful?
If our FAQs did not answer your question and you need further assistance,
please contact our customer support team via chat, email or phone.
Please let us know why this article is not helpful.
Please let us know which part of this page is hard to understand.Please let us know what information you are looking for.Please let us know which parts of the article are not matching.Please let us know how we can improve our policy/ service to meet your needs.Please share your reason and how we can improve it.

Note: Please do not fill in any personal information.

Your feedback will be shared with our team for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback given here.

Please enter your comments below:


Feedback Submitted

Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.