Q. How to return for [Online Payment] Purchase
Remarks:
1) If your online order original payment method is [Pay in Store], please click here to check the return method.
STEP 1: Review Checklist
1) Innerwear is non-returnable.
2) Click here to refer our FAQ Return & Exchange Conditions and Precautions.
STEP 2: Fill in the Return Form
Remarks:
1) The return form should be packed into the return parcel together with your return item.
2) Please include the invoice into your return parcel when packing.
STEP 3: Packing & Return
Warehouse Address:
Address: Nippon Express Malaysia Warehouse,
Lot 72, Persiaran Jubli Perak, Seksyen 22, 40300,
Shah Alam, Selangor Darul Ehsan, Malaysia.
Contact: 03-84081123
1) Please note that courier charges for your return package will NOT be covered by UNIQLO Malaysia.
2) Please obtain a delivery receipt from courier company of your choice or record your tracking number to trace your return package if it reaches our warehouse.
3) UNIQLO Malaysia will not be liable for any loss or damage of your return package and/or product (s) handled by courier company of your choice.
4) Please note that in person returns to our warehouse are NOT accepted.
5) Above phone number is for courier return service registration ONLY. For any daily inquiries, please contact our customer center below via【CHAT SUPPORT】.
STEP 4: Return Confirmation Email
STEP 5: Refund
Remarks:
1) The refund amount may deduct the coupon discount amount, and the coupon will not be reissued. Click here for more detail.
Frequently Asked Questions
1. Why has my return been rejected and sent back to me?
Our team will reject the customer return in conditions:
1) Exceeded thirty (30) days from date of receipt of product(s)
2) There is no/ incomplete Return Form
3) There is no original product(s) packaging, price tag or label
4) There is no Invoice
5) Product(s) not in new and original condition (It looks used/ washed)
6) Product is damaged (Torn/ Stain/ Wrinkle)
7) Product had smell (Cigarette/ Perfume)
2. What is the return & exchange validity period?
We accept returns and exchanges within 30 days from the date you received the order.
Example: If you received the parcel on May 1st, we can handle it until May 30th.
3. Which items are not allowed for return or exchange?
Innerwear cannot be exchanged or returned due to our strict hygiene policy.
4. Do you accept return or exchange without the original receipt?
As per our Return & Exchange Policy, a UNIQLO receipt/ invoice needs to be presented for all refunds and exchanges. Please click (here) for more details.
5. Do you accept return or exchange for items that have been altered?
We do not accept return or exchange for item that had been altered (shorten/ hemmed).
6. Can I return my order that paid by [Online Payment] to store for refund?
Our physical store unable to proceed your refund if the order was paid by [Online Payment]. However, you may exchange your order in any of our physical store.
If you are looking for refund, please return to our warehouse instead.
7. Is there any handling fees or return fees?
We do not charge any additional fees when handling your return. However, you may be required to bear the shipping cost when returning your online purchase to our warehouse.
8. Can I exchange online exclusive product at the store?
The exchange service is subject to our UNIQLO physical store availability of colours and sizes.
Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged. Please consider to return the item for refund and place a new online order.
9. If I returned an item, my total order value will be less than RM150. Will I be charged for extra RM20 delivery fees?
You will not be charged for additional RM20 if your online order value is less than RM150 after returned.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Malaysia
CHAT SUPPORT
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
Other Service Available
App Benefits
Download the app now to get a RM15* Welcome Coupon. Enjoy the great benefits we offer whether you are shopping in-store or online.
Bulk Purchase
bulk purchase
First Time Shopping in UNIQLO?
Get started with RM15* off coupon when you download the UNIQLO app. Shop seamlessly online or in-store for latest products. Take advantages of the services we offer such as Extra Sizes, Product Search, Click&Collect or Alteration for bottoms. Find out more. *Valid for first time download user only. T&C apply.
Online Alteration Service
You can now alter your favourite pants online, and get them delivered to your doorsteps. No muss, no fuss.