Q. About Pay in Store - 📢 Important Update: Pay In Store Goes Cashless Starting 1 August 2025
We are moving towards a fully cashless experience for Pay In Store to:
1. Ensure faster checkout and smoother transactions
2. Improve order accuracy
3 .Support contactless payment environment
UNIQLO Pay in Store is a payment method that allows you to pay at UNIQLO store for your online purchase.
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Payment Deadline
You should make the payment in your selected UNIQLO store within 2 hours. If the payment cannot be done within the timeframe, the online order will be automatically canceled. -
Payment Method
We accept payment via Credit/ Debit card and QR Payment. -
How to make online order using Pay in Store
1) During your online order checkout page, select 【Pay In Store】 for your payment method.
2) Find and select the preferred UNIQLO store for your payment location
3) Proceed to 【PLACE ORDER】 once confirmed
4) Present the barcode to the cashier and complete the payment within 2 hours
*You may retrieve the barcode under [Order History] > look for your newly placed order number > [Details]
*We accept payment in Credit/ Debit Card, e-Wallet and QRPAY. -
Order Cancellation
Frequently Asked Questions
1. What happens if I select Pay In Store but can’t pay with card or e-wallet?
2. Can I collect the parcel during my visit to make the payment in store?
You are still required to choose the delivery method (Home Delivery or Click & Collect) to complete your online order. For more delivery timeframe and information, please visit (Home Delivery & Click & Collect).
3. Why I cannot see the option for Pay in Store?
1) Selected online alteration service.
2) Selected online gift service.
3) Place order from 8pm onward. Please try again on the next day morning at 10am.
Suggestion Box
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Contact UNIQLO Malaysia
CHAT SUPPORT
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
Other Service Available
App Benefits
Download the app now to get a RM15* Welcome Coupon. Enjoy the great benefits we offer whether you are shopping in-store or online.
Bulk Purchase
UNIQLO LifeWear as your new uniform. This is a special online service for customers who wish to order LifeWear in bulk for uniforms, events, gifts and more!
First Time Shopping in UNIQLO?
Get started with RM15* off coupon when you download the UNIQLO app. Shop seamlessly online or in-store for latest products. Take advantages of the services we offer such as Extra Sizes, Product Search, Click&Collect or Alteration for bottoms. Find out more. *Valid for first time download user only. T&C apply.
Online Alteration Service
You can now alter your favourite pants online, and get them delivered to your doorsteps. No muss, no fuss.