1. UNIQLO
  2. UNIQLO Malaysia Customer Service
  3. Online
  4. Order Related

Q. Order Cancellation & Amendment

You have the option to cancel your order within 30 minutes after checkout.

However, order amendment function (change size, color or shipping address) is UNAVAILABLE at the moment. 

 
  • Website

    1. Login to your online account. Click the membership profile icon on the bottom.

    2. Click the 【Order history】 and find the desired order and click 【CANCEL】.

    3. Order Status will be shown as 【Cancelled】 once successful.
  • UNIQLO App

    1. Click the membership profile icon on bottom and click 【Order history】.

    2. Find your online order and click the button 【CANCEL】.

    3. Order Status will be shown as 【Cancelled】 once successful.


Frequently Asked Questions

1. Can I change the details of my online order (size/ colour).

We are only able to cancel the whole online order within 30 minutes the order is confirmed.

You may consider returning for refund or exchange if chosen wrong item in your online order.

Please find below for more details:

● Exchange: Click here
● Refund for 【Online Payment】 Purchase: Click here
● Refund for 【Pay in Store】 Online Purchase: Click here

2. Can I request cancellation after 30 minutes or selected item(s) only?

We are sorry to share that we cannot cancel selected item(s) in your online order or cancellation after 30 minutes as our team will process the delivery shipment arrangement.

You may consider returning for refund or exchange if chosen wrong item in your online order.

Please find below for more details:

● Exchange: Click here
● Refund for 【Online Payment】 Purchase: Click here
● Refund for 【Pay in Store】 Online Purchase: Click here

3. I like to change/ update my shipping address for Home Delivery online order.

You may cancel the online order within 30 mins after the order confirmed and place a new online order with correct details.

If your online order proceeded and shipped, please contact the assigned courier service for further assist to change your details. 

4. I had cancelled my online order but not receiving the refund yet.

Once the online order cancelled successfully, the payment transaction will be cancelled immediately.

However, your payment credit/ debit card issuing bank may required 7-14 business days to reflect the said amount in your account. Feel free to reach our customer care team below 【CHAT SUPPORT】 or 【By Email】 should the amount not reflecting yet after the mentioned period. 

Was this information helpful?
If our FAQs did not answer your question and you need further assistance,
please contact our customer support team via chat, email or phone.
Please let us know why this article is not helpful.
Please let us know which part of this page is hard to understand.Please let us know what information you are looking for.Please let us know which parts of the article are not matching.Please let us know how we can improve our policy/ service to meet your needs.Please share your reason and how we can improve it.

Note: Please do not fill in any personal information.

Your feedback will be shared with our team for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback given here.

Please enter your comments below:


Feedback Submitted

Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.