1. UNIQLO
  2. UNIQLO Malaysia Customer Service
  3. Online
  4. Payment Methods

Q. About Pay in Store

UNIQLO Pay in Store is a payment method that allows you to pay at UNIQLO store for your online purchase.

Payment Deadline

You should make the payment in your selected UNIQLO store within 2 hours. If the payment cannot be done within the timeframe, the online order will be automatically canceled.

Payment Method

We accept payment via credit/ debit card, cash and e-Wallet. 

How to make online order using Pay in Store

1) During your online order checkout page, select [Pay In Store] for your payment method.
User-added image
2) Find and select the preferred UNIQLO store for your payment location
User-added image
3) Proceed to [PLACE ORDER] once confirmed
User-added image
4) Present the barcode to the cashier and complete the payment within 2 hours 
User-added image
*You may retrieve the barcode under [Order History] > look for your newly placed order number > [Details]
*We accept payment in Cash, Credit/ Debit Card, e-Wallet and QRPAY.

Order Cancellation

You may cancel the online order within 30mins by clicking the [Cancel] button in your [Order History]. 

However, order can no longer be cancelled once payment has been made in UNIQLO store. Please refer (here) for return and exchange. 

User-added image


Frequently Asked Questions

1. Can I collect the parcel during my visit to make the payment in store? 

The product you order is not prepare by our store, but it is dispatch out from our warehouse. Pay in Store is one of online order payment method and it doesn't have any direct relation to your online order delivery method.

You are still required to choose the delivery method (Home Delivery or Click & Collect) to complete your online order. For more delivery timeframe and information, please visit (Home DeliveryClick & Collect). 

2. Why I cannot see the option for Pay in Store?

The Pay in Store option will be disabled if:
1) Selected online alteration service. 
2) Selected online gift service. 
3) Place order from 8pm onward. Please try again on the next day morning at 10am.
Was this information helpful?
If our FAQs did not answer your question and you need further assistance,
please contact our customer support team via chat, email or phone.
Please let us know why this article is not helpful.
Please let us know which part of this page is hard to understand.Please let us know what information you are looking for.Please let us know which parts of the article are not matching.Please let us know how we can improve our policy/ service to meet your needs.Please share your reason and how we can improve it.

Note: Please do not fill in any personal information.

Your feedback will be shared with our team for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback given here.

Please enter your comments below:


Feedback Submitted

Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.