Q. Return & Exchange Policy

Please read our policy below for further details and information.

(i) For Online Purchase via 'Online Payment' (Debit/ Credit Card, Online Banking):
Product(s) can be returned ONLY to our warehouse via parcel return. Return & refund to physical stores will NOT be accepted.

(ii) For Online Purchase via 'Pay In Store':
Product(s) can be returned ONLY to the original physical store you made the payment. Return & refund to warehouse via parcel return will NOT be accepted.

Return Policy 
● Store Purchase: Return within 30 days from the date of purchase of the product(s).
● Online Purchase: Return within 30 days of receiving the product(s) ordered from the UNIQLO online store (www.uniqlo.com/my/en/).
Example: If you received the product(s) on 1st May, please return the product(s) by shipping it to our warehouse by 30th May. 
● Product(s) can be returned for exchange or refund, provided the product(s) is returned in new and original condition with original product packaging, price tags and labels.
● If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount i.e. paid price for the product(s) less the coupon amount as indicated on the receipt. Delivery charges paid in the original order are non-refundable. The coupon code may be replaced at our sole discretion if the product(s) to be refunded is damaged, defective or faulty.
● Product(s) sold at marked down prices due to defect(s) cannot be returned.

● Innerwear cannot be exchanged or returned due to our strict hygiene policy.
● Only product(s) purchased in Malaysia can be exchanged or returned.
● UNIQLO (Malaysia) reserves the right to reject requests for returns and/or refunds where (i) such requests are deemed habitual in our sole and absolute discretion; and/or (ii) there is suspicion of purchase for the purposes of resale.
● UNIQLO (Malaysia) reserves the right for final decision.
● UNIQLO (Malaysia) reserves the right to amend this policy at any time without prior notice. 

Return & Exchange Method
● Exchange: Click here
● Refund for【Online Payment】Purchase: Click here   
● Refund for【Pay in Store】Online Purchase: Click here   
● Refund for In-Store Purchase: Click here 

*UNIQLO (Malaysia) referring to UNIQLO (MALAYSIA) SDN. BHD. 201001020264 (904031-T). 
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Frequently Asked Questions

1. Do I need to pay for the return shipping fees?

Courier charges for your returned parcel will not be covered by UNIQLO Malaysia. You are required to bear the shipping cost when returning your 【Online Payment】purchase to our warehouse.

For【Pay in Store】Online Purchase, the refund can be made at the original store where the payment was made. Click (here) to learn more.

2. What product is considered as innerwear?

Mentioned innerwear that cannot be exchanged/ refunded due to hygienic purposes are: socks, bra line-up, underwear/ boxers/ briefs line-up, baby products (here), and HEATTECH item line-up, except if it is a damaged, defective or faulty item.

3. Can I Return or Exchange accessories?

Selected accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (except room shoes) and other accessories may be returned or exchanged. Any signs of use, stains, and scratches on the product shall be grounds to refuse the return or exchange of the product.

4. Can I return and refund my online purchase in store?

Please note that our physical store unable to proceed your refund if the order was paid via【Online Payment】.

Kindly follow the return method below depending on the payment method that you opted for your online purchase (Website / App).

● Refund for【Online Payment】Purchase: Click here   
● Refund for【Pay in Store】Online Purchase: Click here .

5. Do you accept return or exchange without the original receipt?

As per our Return & Exchange Policy, a physical receipt/ invoice needs to be presented for all refunds and exchanges. Please click (here) for more details.

6. Do you offer price adjustment if there is a discount for the item I purchased recently?

Our prices are change and monitored on a weekly basis with consideration of various aspects. We regret that we are unable to refund the difference or offer price adjustments. 

However, if you choose to return the item, you will be refunded as per original price you purchased (with deduct of coupon discount applied, if any).  

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