2. UNIQLO Malaysia Customer Service
  3. Return & Exchange
  4. How to Return

Q. How to return for [Online Payment] Purchase

Please follow below steps to return & refund if your online order payment method is [Online Payment]:

User-added image

1) If your online order original payment method is [Pay in Store], please click here to check the return method.

STEP 1: Review Checklist

User-added image
1) Innerwear is non-returnable. 
2) Click here to refer our FAQ Return & Exchange Conditions and Precautions.

STEP 2: Fill in the Return Form

User-added image
1) The return form should be packed into the return parcel together with your return item.
2) Please include the invoice into your return parcel when packing.

STEP 3: Packing & Return

User-added image

Warehouse Address:
Recipient: UNIQLO EC Return
Address: Nippon Express Malaysia Warehouse,
Lot 72, Persiaran Jubli Perak, Seksyen 22, 40300,
Shah Alam, Selangor Darul Ehsan, Malaysia.
Contact: 03-84081123
1) Please note that courier charges for your return package will NOT be covered by UNIQLO Malaysia.
2) Please obtain a delivery receipt from courier company of your choice or record your tracking number to trace your return package if it reaches our warehouse.
3) UNIQLO Malaysia will not be liable for any loss or damage of your return package and/or product (s) handled by courier company of your choice.
4) Please note that in person returns to our warehouse are NOT accepted.
5) Above phone number is for courier return service registration ONLY. For any daily inquiries, please contact our customer center below via【CHAT SUPPORT】. 

STEP 4: Return Confirmation Email

User-added image

STEP 5: Refund 

User-added image
1) The refund amount may deduct the coupon discount amount, and the coupon will not be reissued. Click here for more detail.

User-added image

Frequently Asked Questions

1. Why has my return been rejected and sent back to me?

Our team will reject the customer return in conditions:

1) Exceeded thirty (30) days from date of receipt of product(s)
2) There is no/ incomplete Return Form
3) There is no original product(s) packaging, price tag or label
4) There is no Invoice
5) Product(s) not in new and original condition (It looks used/ washed)
6) Product is damaged (Torn/ Stain/ Wrinkle)
7) Product had smell (Cigarette/ Perfume)

2. What is the return & exchange validity period?

We accept returns and exchanges within 30 days from the date you received the order. 

Example: If you received the parcel on May 1st, we can handle it until May 30th.

3. Which items are not allowed for return or exchange?

Innerwear cannot be exchanged or returned due to our strict hygiene policy.

4. Do you accept return or exchange without the original receipt?

As per our Return & Exchange Policy, a UNIQLO receipt/ invoice needs to be presented for all refunds and exchanges. Please click (here) for more details.

5. Do you accept return or exchange for items that have been altered?

We do not accept return or exchange for item that had been altered (shorten/ hemmed).

6. Can I return my order that paid by [Online Payment] to store for refund?

Our physical store unable to proceed your refund if the order was paid by [Online Payment]. However, you may exchange your order in any of our physical store.

If you are looking for refund, please return to our warehouse instead.  

7. Is there any handling fees or return fees?

We do not charge any additional fees when handling your return. However, you may be required to bear the shipping cost when returning your online purchase to our warehouse. 

8. Can I exchange online exclusive product at the store?

The exchange service is subject to our UNIQLO physical store availability of colours and sizes.

Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged. Please consider to return the item for refund and place a new online order.

9. If I returned an item, my total order value will be less than RM150. Will I be charged for extra RM20 delivery fees?

You will not be charged for additional RM20 if your online order value is less than RM150 after returned. 

Was this information helpful?
If our FAQs did not answer your question and you need further assistance,
please contact our customer support team via chat, email or phone.
Please let us know why this article is not helpful.
Please let us know which part of this page is hard to understand.Please let us know what information you are looking for.Please let us know which parts of the article are not matching.Please let us know how we can improve our policy/ service to meet your needs.Please share your reason and how we can improve it.

Note: Please do not fill in any personal information.

Your feedback will be shared with our team for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback given here.

Please enter your comments below:

Feedback Submitted

Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.