2. UNIQLO Malaysia Customer Service
  3. Delivery
  4. Home Delivery

Q. About Home Delivery

UNIQLO online order offer standard delivery service and deliver your parcel to home or appointed address with care.

Please find the below details of our service for your references: 
  • Courier Partner 

    1) NinjaVan: Click (here)
    2) PosLaju: Click (here)
    3) DHL: Click (here)
  • Delivery Charges

    RM20 flat rate charged per online order
    Free shipping with minimum spend RM150*
  • Delivery Lead Time

    Klang Valley: 1 - 3 working days
    Peninsular Malaysia: 2 - 4 working days

    Sabah & Sarawak: 3 - 6 working days

    * Some products required to be transferred beforehand and the delivery will require extra 1-2 working days on top of above-mentioned delivery lead time. Click here to show the image example for product that required additional delivery:

    User-added image

Once your online order is ready for shipping, you will receive an email notification with our courier tracking number from our system.

Depending on which courier was assigned to deliver your parcel, you may check the delivery status with the provided tracking number in:

1) NinjaVan: Click (here)
2) PosLaju: Click (here)
3) DHL: Click (here)

On the morning out for delivery, our courier will give an SMS as a notification.


Frequently Asked Question

1. I have not been receiving my order after your delivery lead time.

It is recommended to wait for additional 1 or 2 days during the peak season due to courier heavy delivery capacity. While some products may require to be transferred beforehand and it will require extra 1-2 working days on top of above-mentioned delivery lead time. 

Alternatively, you may click the button "CHAT SUPPORT" on below for further assist from our live chat agent.

2. What if I entered the wrong delivery address?

You may cancel the online order within 30 mins after the order confirmed and place a new online order with correct details.

If your online order proceeded and shipped, please contact the assigned courier service for further assist to change your details. 

1) NinjaVan: Click (here)
2) PosLaju: Click (here)
3) DHL: Click (here)

3. How to check my order delivery status?

1) Launch the UNIQLO App
2) Click your 【MEMBERSHIP】 card (bottom right)
3) Click the 【ORDER HISTORY】 
4) Log in your UNIQLO online account

1) Click the 【HUMAN】 icon (upper right)
2) Log in your UNIQLO online account 
3) Click the 【HUMAN】 icon again and choose 【Order history】

4. Do you offer international delivery?

We only ship to Malaysia address for the time being and our online store only services within Malaysia.

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