Q. Terms of Use

Last Updated: 1 February 2023

Welcome to UNIQLO.com. This website and domain name are owned and operated by UNIQLO (MALAYSIA) SDN. BHD. 201001020264 (904031-T) ('Uniqlo', “us”, “our” or “we”).

Access to and use of this website and the products and services available through this website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Use"). By using the Services, you are agreeing to all of the Terms of Use, which, together with the Privacy Policy, may be updated by us from time to time without prior notice. You should check this page and our Privacy Policy regularly to take notice of any changes we may have made.

1. Intellectual Property
1.1  Uniqlo and the Uniqlo logo are trademarks of Fast Retailing Co Ltd (Trade Marks). All material on this website, including the text, information, graphics, logos, design, layout, downloads, pricing, products and services (Content) is owned by or licensed to Fast Retailing Co Ltd. You must not reproduce, transmit, adapt, distribute, sell, modify, publish or store Content or Trade Marks for any purpose, other than with the prior written consent of Fast Retailing Co Ltd, or as permitted by law. All rights of Fast Retailing Co Ltd are reserved.

1.2  Trademarks used on the Services to describe third parties and their products are trademarks of those third parties.

2. Linking and Third-Party Content
2.1  You must not link to, frame or mirror any part of the Services without Uniqlo's prior written authorisation.
2.2  The Services may contain links to or display the content of third parties (Third Party Content), including links to websites or services operated by other organisations and individuals (Third-Party Websites). Third-Party Content and Third-Party Websites are not under the control of Uniqlo. Uniqlo does not endorse, approve or make any warranty or claim regarding Third-Party Content, Third-Party Websites or the products, services or information available on any Third-Party Website, or in respect of the owner or operator of a Third-Party Website or their conduct. If you use or rely upon Third Party Content or Third-Party Websites, you do so solely at your own risk.

3. Terms of Sale
3.1  By placing an order, you are offering to purchase a product on and subject to the following Terms of Use , as amended from time to time. All orders are subject to availability and confirmation of acceptance by us. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please refer to our Returns & Exchange page for further information.
3.2  In order to contract with Uniqlo you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Uniqlo retains the right to refuse any request made by you.

4. Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt and acknowledgement of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. All orders are subject to acceptance by us. A contract between us for your order will be formed when we accept your order. Your order is accepted when it has been shipped by us and we have. accepted payment from you If we do not accept your order and we have already accepted payment from you, your payment will be fully refunded. You will receive confirmation from us when we have shipped your order.

5. Pricing and Availability
5.1  Whilst we try and ensure that all details, descriptions and prices which appear on the Services are accurate, errors (including processing errors and errors in product availability) may occur. If we discover an error in the price or payment of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.
5.2  The prices on the website exclude delivery costs. Delivery costs will be charged; such additional charges will be clearly displayed, where applicable, and included in the 'Total Cost'.
5.3  The Services may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
5.4.  Except to the extent we are prohibited by law, you agree that our goods must not be used for trade events, reproduction, resale or be purchased through this service for the purpose of making profits, without our prior written consent.
5.5.  We may impose purchasing limits on our goods from time to time. We reserve the right to cancel any orders that we have identified, or suspect are in breach of those purchasing limits

6. Product Descriptions
In describing the products available to purchase online, Uniqlo attempts to be as accurate as possible. However, Uniqlo does not warrant that product descriptions or other content of any Uniqlo Services are accurate, complete, reliable, current, or error-free. If a product offered by Uniqlo itself is not as described, your sole remedy is to return it in unused condition.

7. Payment
Upon receiving your order, Uniqlo will hold your payment card information for standard pre-authorizations checks on your payment card or account to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorizations check has been completed. Your card will be debited once the order has been accepted.

8. Discount Codes
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.

9. Returns and Refunds
Uniqlo does not take title to returned items until the item arrives at our fulfillment centre. At our discretion, a refund may be issued without requiring a return. In this situation, Uniqlo does not take title to the refunded item. For more information about our returns and refunds, please see our RETURNS Page.

10. Prohibited Conduct/ Behaviour
10.1  You must not:
(a) use the Services in breach of any applicable laws or regulations;
(b) use the Services to harm, abuse, harass, stalk, threaten or otherwise offend others;
(c) interfere with, disrupt, or create an undue burden on the Services, others or Uniqlo
(d) upload, post, transmit or otherwise make available any material that:

(i) is not your original work, or which may infringe the intellectual property or other rights of another person;
(ii) is, or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent or otherwise unlawful, including material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability;
(iii) includes an image or personal information of another person unless you have their consent;
(iv) you know or suspect, or should reasonably know or suspect, to be false, misleading or deceptive;
(v) contains large amounts of untargeted, unwanted or repetitive content; or
(vi) contains financial, legal, medical or other professional advice.

(e) use the goods purchased for trade events, reproduction or resale without our prior written consent.
If you believe that a user has breached any of the above conditions, please contact us.
10.2  Uniqlo reserves the right to block or suspend any user of its Services, and to modify or remove any material uploaded, posted, transmitted or otherwise made available through the Services by any user, without notice. By uploading, transmitting, posting or otherwise making available any material via the Services, you grant Uniqlo a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, edit and exploit the material in any form and for any purpose.
10.3  Uniqlo is not responsible for, and accepts no liability with respect to, any material uploaded, posted, transmitted or otherwise made available through the Services by any person other than Uniqlo. Uniqlo does not endorse any opinion, advice or statement made by any person other than Uniqlo.
10.4  You agree to indemnify Uniqlo and each of the officers, employees, agents, contractors, suppliers and licensors (collectively Affiliates) of Uniqlo in respect of any liability, loss or damages (including all legal and other costs on a full indemnity basis) suffered or incurred by them arising (in whole or part) out of the breach of or failure to comply with any of these Terms of Use, or any other default or wrongful conduct in relation to the subject matter of these Terms of Use, on the part of you or any of your Affiliates.

11. Disclaimer
By accessing the Services, you assume all risks associated with its use, including but not limited to the risk that your computer, software or data may be damaged by any virus transmitted by the Services or by any Third-Party Content or Third Party Website. To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising out of or in any way connected with the Services are hereby excluded. By accessing the Services, you agree to indemnify Uniqlo for any loss, damage, costs or expenses whatsoever suffered by any person or entity arising out of or in any way connected with your access to the Services.

12. Risk of Loss

All items purchased from Uniqlo are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

13. Your Account
If you use any Uniqlo Services, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You must not own, hold or control more than one account. Uniqlo reserves the right to suspend or cancel your account without prior notice.

Your membership application may not be approved if you have had your membership cancelled or suspended by Uniqlo in the past. Uniqlo reserves the right to disapprove any membership registration without giving any reason.

14. Suspension of Provisions of Service, Cancellation of Membership Account 
In the event that you act in a manner prohibited under these Terms of Use, Uniqlo may suspend the provision of this service to you, restrict your access to the website or cancel your membership account at its sole discretion without giving any reason or prior notice to you. If any disputes regarding the suspension, restriction or cancellation, Uniqlo has the right to make the final decision. 

15. Outages
Uniqlo reserves the right to cease, interrupt or withdraw your access to the site for any reason, including without limitation, for upgrades and maintenance of the site.

16. Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found at our PRIVACY POLICY page. The Terms of Use are subject to Uniqlo's Privacy Policy. By using the services, you agree to the Privacy Policy.

17. Jurisdiction
These Terms of Use are governed by the laws of Malaysia. If any provision contained these Terms of Use is or becomes legally ineffective under the general law or by legislation, the ineffective provision will be severed from these Terms of Use which otherwise continues to be valid and operative.

18. Contact
If you have any queries regarding these Terms of Use, please contact us.

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