Q. How to calculate refund amount?
About Coupons
About Multibuy
Frequently Asked Questions
*Please review the [Return & Exchange Conditions] (here) before proceeding with each procedures.
The refund will be based on the amount originally paid for the product. We do not offer price adjustment for any differences due to future mark down or promotional sales.
Please note that below deductions may apply to your refund:
• Shipping fees: Non-refundable.
• Gift Service fees: Non-refundable.
• Alteration fees: Non-refundable.
• Coupon value: Deducted proportionally may apply.
Please be informed that if your purchases used a coupon, the coupon amounts will not be refunded when a product is returned. The coupon will lose its value and cannot be replaced when refunding a product.
Any returning product that results in a failure to meet the coupon minimum spend will cause the discount to be void and the coupon amount will be deducted from the remaining product value and cannot be applied to the remaining product(s).
Please refer to the below examples as your references:
(Example A) Purchase value above the coupon minimum spend after return.
Purchase Value (before coupon discount applied): RM300
Coupon Used: Off RM15, minimum spend RM150
Product A Value to return: RM50
Remaining Purchase Value (after returned): RM250
Total Refund Amount: RM50
(Example B) Purchase value below the coupon minimum spend after return.
Purchase Value (before coupon discount applied): RM300
Coupon Used: Off RM20, minimum spend RM200
Product B Value to return: RM120
Remaining Purchase Value (after returned): RM180
Total Refund Amount: Product B - Coupon = (RM120 - RM20) = RM100
Refunds are calculated based on the price after the multi-buy discount. The discount amount is prorated across products in the offer.
Please refer to the below example as your references:
Product A: Original Unit Price: RM20 per pieces; Multibuy Offer: RM55 per 3 pieces
Purchase Total: RM55
Multibuy Applied Unit Price: RM55 ÷ 3 = RM18.33
If you return 1 piece, Refund Amount = RM55 - (RM18.33 x 2) = RM55 - RM36.67 = RM18.33
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1. I have only been partially refunded, when will I receive the rest of my refund?
Please check the deduction criteria listed above as your return may have been subject to these.
Additionally, if you returned products from another order within the same parcel, this may have resulted in a significant delay in processing or an incorrect refund.
Please note that refunds are often processed in multiple batches. This means the total refund amount may be split across several transactions, so you might see only part of the refund initially. It can take a few additional days for the full refund to be reflected in your account. Please be assured that the remaining amount is on its way. -
2. I haven’t received my refund.
Please click (here) to see the [Refund Timeline].
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