Q. Return Policy - effective from 1 September 2024
(i) For Online Purchase via 'Online Payment' (Debit/ Credit Card, Online Banking):
Product(s) can be returned ONLY to our warehouse via parcel return. Return & refund to physical stores will NOT be accepted.
(ii) For Online Purchase via 'Pay In Store':
Product(s) can be returned ONLY to the original physical store you made the payment. Return & refund to warehouse via parcel return will NOT be accepted.
2) Online Purchase: return within 30 days of receiving the product(s) ordered from the UNIQLO online store (www.uniqlo.com/my/en/).
4) The amount refunded will be based on the net amount i.e. paid price for the product(s) as indicated on the receipt. Coupon/ voucher used for the purchase will be forfeited and will not be refunded.
5) Delivery charges paid in the original order are non-refundable.
6) Purchase made using gift card is not eligible for refund.
7) Purchase with novelty redemption, the novelty must be returned to be eligible for refund.
8) Product(s) sold at marked down prices due to defect(s) or faulty cannot be returned.
9) Innerwear & Underwear cannot be returned due to our strict hygiene policy.
10) UNIQLO (Malaysia) reserves the right to reject requests for returns where (i) such requests are deemed habitual in our sole and absolute discretion; and/or (ii) there is suspicion of purchase for the purposes of resale.
11) UNIQLO (Malaysia) reserves the right for final decision and to amend this policy at any time without prior notice.
● Refund for 【Online Payment】 Purchase: Click here
● Refund for 【Pay in Store】 Online Purchase: Click here
*UNIQLO (Malaysia) referring to UNIQLO (MALAYSIA) SDN. BHD. 201001020264 (904031-T).
Frequently Asked Questions
1. Do I need to pay for the return shipping fees?
Courier charges for your returned parcel will not be covered by UNIQLO Malaysia. You are required to bear the shipping cost when returning your 【Online Payment】 purchase to our warehouse.
For 【Pay in Store】 Online Purchase, the refund can be made at the original store where the payment was made. Click (here) to learn more.
2. What product is considered as innerwear?
Mentioned innerwear that cannot be exchanged/ refunded due to hygienic purposes are: socks, bra line-up, underwear/ boxers/ briefs line-up, baby products (here), and HEATTECH item line-up, except if it is a damaged, defective or faulty item.
3. Can I Return or Exchange accessories?
Selected accessories such as bags, belts, scarf, stole, sunglasses, hats, shoes (except room shoes) and other accessories may be returned or exchanged. Any signs of use, stains, and scratches on the product shall be grounds to refuse the return or exchange of the product.
4. Can I return and refund my online purchase in store?
Please note that our physical store unable to proceed your refund if the order was paid via【Online Payment】.
Kindly follow the return method below depending on the payment method that you opted for your online purchase (Website / App).
● Refund for【Online Payment】Purchase: Click here
● Refund for【Pay in Store】Online Purchase: Click here .
5. Do you accept return or exchange without the original receipt?
As per our Return & Exchange Policy, a physical receipt/ invoice needs to be presented for all refunds and exchanges. Please click (here) for more details.
6. Do you offer price adjustment if there is a discount for the item I purchased recently?
Our prices are change and monitored on a weekly basis with consideration of various aspects. We regret that we are unable to refund the difference or offer price adjustments.
However, if you choose to return the item, you will be refunded as per original price you purchased (with deduct of coupon discount applied, if any).
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Malaysia
CHAT SUPPORT
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
Other Service Available
App Benefits
Download the app now to get a RM15* Welcome Coupon. Enjoy the great benefits we offer whether you are shopping in-store or online.
Bulk Purchase
UNIQLO LifeWear as your new uniform. This is a special online service for customers who wish to order LifeWear in bulk for uniforms, events, gifts and more!
First Time Shopping in UNIQLO?
Get started with RM15* off coupon when you download the UNIQLO app. Shop seamlessly online or in-store for latest products. Take advantages of the services we offer such as Extra Sizes, Product Search, Click&Collect or Alteration for bottoms. Find out more. *Valid for first time download user only. T&C apply.
Online Alteration Service
You can now alter your favourite pants online, and get them delivered to your doorsteps. No muss, no fuss.