About Delivery Options
About Delivery Options
Your order will be delivered to your designated address via our appointed courier partners. Free delivery for order above RM150.
【Important Note】
• Delivery is handled by our designated courier partner (DHL and eFMX)
• Delivery fees and estimated delivery time will be displayed during checkout.
• Some products may require additional delivery time due to alterations or stock availability.
• Each order is processed and delivered separately, combining multiple orders is not supported.
• International delivery is not available.
【Courier Partner】
1) DHL eCommerce
Contact: Click (here)
Tracker Link: Click (here)
2) eFMX
Contact: Click (here)
Tracker Link: Click (here)
Click & Collect allows you to place an online order and collect it from a UNIQLO store of your choice, free of charge with no minimum spend.
【Important Note】
• Each order is prepared individually, combining or arranging simultaneous pickup for multiple orders is not supported.
• Some products may require additional preparation time due to alterations or stock availability.
• International delivery is not available.
【Courier Partner】
Handled by our designated delivery partner.
【How it Work】
1. Choose 【Click & Collect】 in 【Delivery Option】
2. Find your preferences store in store locator by postal code or city name
3. Click 【SELECT】 once located the store and click 【PICK UP IN THIS STORE】
4. Proceed to payment option and checkout
*Same Day Click & Collect: click (here)
| Delivery Method | Location | Delivery Time |
|---|---|---|
| Home Delivery | West Malaysia | 2-3 working days |
| Home Delivery | Sabah & Sarawak | 4-6 working days |
| Click & Collect | West Malaysia | 2-3 working days |
| Click & Collect | Sabah & Sarawak | 4-5 working days |
• Delivery timelines are calculated in working days (Monday to Friday)
• Not applicable for order(s) with alteration or gift wrapping.
• Not applicable for order(s) placed on weekends and Public Holidays.
Certain online orders may take longer to deliver due to availability and other factors. Please check as below:
| Extra Days Required on top of Normal Delivery | |
|---|---|
| Product from Different Warehouse* | 1 - 2 working days |
| Online Alteration | 1 - 3 working days |
• *This happens when we are restocking the item from another location after is sell out online.
• Working days: Monday to Friday, excluding Public Holidays and weekends.
Suggestion Box
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We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Malaysia
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
Other Service Available
App Benefits
Download the app now to get a RM15* Welcome Coupon. Enjoy the great benefits we offer whether you are shopping in-store or online.
Bulk Purchase
UNIQLO LifeWear as your new uniform. This is a special online service for customers who wish to order LifeWear in bulk for uniforms, events, gifts and more!
First Time Shopping in UNIQLO?
Get started with RM15* off coupon when you download the UNIQLO app. Shop seamlessly online or in-store for latest products. Take advantages of the services we offer such as Extra Sizes, Product Search, Click&Collect or Alteration for bottoms. Find out more. *Valid for first time download user only. T&C apply.
Online Alteration Service
You can now alter your favourite pants online, and get them delivered to your doorsteps. No muss, no fuss.