About Online Purchases: How to Return for Order Before 3 March 2026
Please check below if you are looking for other related FAQs:
• Return for online purchases 【Pay in Store】: (here)
• Return for online purchases 【Online Payment】 from 3 March 2026 onward: (here)
• Exchange for online purchases: (here)
• Return & exchange for in-store purchases: (here)
STEP 1: Review Checklist
1) Innerwear is non-returnable.
2) Click here to refer our FAQ Return & Exchange Conditions and Precautions.
STEP 2: Fill in the Return Form
Remarks:
1) The return form should be packed into the return parcel together with your return item.
2) Please include the invoice into your return parcel when packing.
STEP 3: Packing & Return
Warehouse Address:
Address: Nippon Express Malaysia Warehouse,
Lot 72, Persiaran Jubli Perak, Seksyen 22, 40300,
Shah Alam, Selangor Darul Ehsan, Malaysia.
Contact: 03-84081123
Operation Hours: 9am - 6pm
1) Please note that courier charges for your return package will NOT be covered by UNIQLO Malaysia.
2) Please obtain a delivery receipt from courier company of your choice or record your tracking number to trace your return package if it reaches our warehouse.
3) UNIQLO Malaysia will not be liable for any loss or damage of your return package and/or product (s) handled by courier company of your choice.
4) Please note that in person returns to our warehouse are NOT accepted.
5) Above phone number is for courier return service registration ONLY. For any daily inquiries, please contact our customer center below via 【CHAT SUPPORT】.
STEP 4: Return Confirmation Email
STEP 5: Refund
Remarks:
1) The refund method as in your original payment method.
2) The refund amount may deduct the coupon discount amount, and the coupon will not be reissued. Click (here) for more details.
3) If original payment as AMEX, please note that refunds can take up to 30 business days.
4) If original payment as QR Payment (Alipay & WeChat Pay), please note that refunds can take up to 20 business days.
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1. Can I return my online purchases at the physical store?
Only Pay-in-Store payment can be returned in the physical where the payment original made.
For online purchases with other payment method, returning to physical store are not accepted. Only exchange. -
2. Can I exchange online exclusive product at the store?
The exchange service is subjected to our UNIQLO physical store availability of colours and sizes.
Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged. Please consider returning the item for refund and place a new online order.
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We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Malaysia
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
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