ORDER & PICK allows you to order and pay online for items that are available at your local UNIQLO store to collect in as little as two hours*.

【Important Note】
• Order & Pick service is available at all stores except UNIQLO Gateway@KLIA2 and UNIQLO Aman Central.
• Some products may not be eligible for ORDER & PICK. 
• Online Alteration, Gift Service and Pre-Order are not eligible for ORDER & PICK.
• Order may be cancelled if the product is out of stock during the packing.
• Novelty is not eligible for ORDER & PICK service. 

When to use ORDER & PICK

ORDER & PICK process flow

Step 1. Order through 【Find in store】 at product page in UNIQLO APP / website. 
Step 2. Receive email when it is ready for collection.
Step 3. Pick up at the store. 

• Steps to Checkout

  Step 1. Select your product.
  Select the colour and size to check if the product is available for ORDER & PICK service. 
  
  Step 2. Find the store.
  If the product at your preferred/ nearby store is out of stock, you can find a different store 【Find in store】.
  *You can only collect your order from the store that you selected.
  *We are unable to transfer to a different store for 【ORDER & PICK】 order. 
  
  Step 3. Add to Cart
  Click 【ORDER & PICK】 button to add into your shopping cart. 
  
  Step 4. Proceed the checkout as normal in your shopping cart page. 
  *You can add different products within the same store by continue the above steps. 
  *Combining products from different store is not possible. Please proceed your checkout separately. 

• 1. When will my order be ready for collection?

  We aim to prepare your order within 2 hours during store opening hours.
  
  However, during peak times, it may take longer. Please wait for the confirmation email before visiting the store.
  
  Tip: Ensure you selected ORDER & PICK, as Click & Collect is a different service. 

• 2. How long do I have to collect the order?

  You have 14 days to collect your order after receiving the “Your order is ready to collect” email.

• 3. Can I change the pick-up store or cancel my order?

  Changes cannot be made once your order is confirmed, however the order can be cancelled within 30 minutes after the order is placed. 
  
  If you cannot collect your order, we will process the refund after 14 days.

• 4. Why has my order been cancelled?

  If you receive a cancellation email, it may be because one or more items were out of stock.
  
  We apologize for the inconvenience and we will refund within 7–14 business days. 

• 5. If the product is unavailable in any preferred store, what should I do?

  If a product is unavailable at your preferred store but available online, you can place an online order through Click & Collect service and deliver to your preferred store for self-collection.
  
  Please click (here) for more details about Click & Collect.