1. UNIQLO
  2. UNIQLO Malaysia Customer Service
  3. Campaign / Coupon / Services
  4. Alteration & Repair Service

About Alteration Service (Online & Store)

Alteration service is available in all stores and online store.

【Important Note】
• The service is available only for selected bottoms.
• The alteration result may have ± 1cm deviation.
• Click (here) to see the stitch types and to learn how to measure your inseam for online alteration.
 

Table of Contents
How it Woks
Available Product
Frequently Asked Questions

   
How it Works

For In-Store Purchases

Visit any of our stores and approach our cashier to request for alteration service. 

【Important Note】
• Please remember bring along the physical purchase receipt.
• For bottoms with a normal stitch can be collected on the same day*.
• For bottoms with blind stitch can be collected on the next day*.

*Timing may vary depending on the store's alteration capacity.
 

For Online Purchases

If the product is eligible for alteration service, there will be an option to choose the alteration type (Normal/ Blind Stitch) and the desired inseam length.

(Example)
User-added image

User-added image

【Important Note】
• Some products may not be eligible for alteration, or may only allow Normal Stitch alterations. 
• For online alteration, please allow an additional 3 working days on top of the standard delivery time.
• Online alteration is not available for Same Day Delivery Click & Collect. 

   
Available Products

Our alterations service (shortening only) is available for selected UNIQLO bottoms.  

Please note that alterations may affect the tapered silhouette and we do not offer this service for the following products:
1. Short Pants
2. Ankle & Cropped Pants
3. Jogger Pants
4. Active Pants
5. AIRism Leggings
6. Lounge Bottoms (Selected)
7. Skirts & Dresses
8. HEATTECH Products
9. Non-UNIQLO Products

   
Frequently Asked Questions
 

1. If I requested alteration for online purchase, how long is the total delivery time required?

Online orders with alterations will take an additional 3 working days from the estimated normal delivery lead time, excluding public holidays and weekends. 

Once your online order is ready for shipping, you will receive an email with courier tracking number. 

2. Will the extra fabric from the altered bottom will be included in the parcel delivered to me?

The original hem will not be included for any alteration service.

3. Is there an option to lengthen the pants or undo the alteration?

We will cut the pants directly to the appropriate length when requested for the alteration service. Once the pants altered, they cannot be lengthened further or undo the alteration.

4. May I request an alteration for old pants or 2nd (multiple times) on the same pants?

Yes, you may visit our store and request alteration (selected bottoms) for your old purchases or multiple time on the same pants.

Please be informed that you will be charged for the alteration fees as below should you request the service in our store:
Item below RM50
Blind Stitch: RM20
Normal Stitch: RM10

Item RM50 or above
Blind Stitch: RM10
Normal Stitch: Free

5. I have lost my purchase receipt. Can I request for the alteration service in store?

Yes. Please visit any of our local retail stores and ask our staff for assistance (selected bottoms).

Please be informed that you will be charged for the fixed rate as below:
Blind Stitch: RM20
Normal Stitch: RM10

6. Does your store accept alteration service for the pants that I purchased from online?

Product from online purchases can request alteration service via walk-in store (selected bottoms), and you will be charged in fixed rate in:
Item below RM50
Blind Stitch: RM20
Normal Stitch: RM10

Item RM50 or above
Blind Stitch: RM10
Normal Stitch: Free

7. Do I need to have my pants pinned?

If you do not know what length you would like your jeans/ pants altered to, you can try them on in our store fitting rooms and have one of our staff members pin them for you at your desired length. Alternatively, if you know exactly what length you would like your jeans/ pants altered to, you can inform our staff member your desired length at the cash wrap area when they issue you the alteration slip.

8. Can I request punch hole for my belt?

We do provide a manual punch hole service for UNIQLO belts at all stores. However, please note that the shape or design of the added hole may not be identical to the original belt design.

9. Can I request an alteration for a UNIQLO product purchased from another country?

We provide alteration service for UNIQLO product that you purchased from other countries (with or without receipt). Please note that service charges will be applied as listed below:

Blind Stitch: RM20
Normal Stitch: RM10

10. How long will I have to wait for an alteration in store?

Time may vary from store-to-store. We always try to offer a same day service where we can, but this is dependent on the volume of alterations a store has to do within a day. Kindly check with a staff member for how long it will take for your alteration to be done. They will be able to advise you.

11. What happens if the product alteration length that I received is incorrect?

The alteration result may have ± 1cm deviation and please ensure to use clothing measurement tape for the correct measurement.

Check out below the correct measurement method for each pant type:
Measuring for Jeans: Click here.
Measuring for Chino Pants: Click here.
Measuring for Formal Pants: Click here.

Alternatively, please contact our customer service team here for further assistance.

12. What if my alteration request can't be done due to length or material issues?

There will be instances whereby we may not be able to perform the alteration due the length requested too short or the material not suitable for alteration.

As such, our customer service team will contact you in advance prior the online order delivery.

13. Can I request return or exchange for altered pants?

Any altered product no longer consider normal & original condition and it cannot be returned for refund or exchange.

In the unlikely event that you have received incorrect or manufacture defect product(s), you may contact our customer care team via 'Chat Support' button (bottom page) or email (here) for further assistance.
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