How can we help?

Your feedback is important to us. By sharing your feedback and review with us, we constantly improve our product.
 

• Steps to submit a product review

  1) Login to your online account and find the product to start your review:
  a) Search for the item in the search bar by entering item name or item ID, or
  b) Click the scan barcode as below:
  
  2) Scan a product 【Price Tag】 to quickly find the product.
  
  3) Scroll down until you can see 【WRITE A REVIEW】 and click on it.
  
  4) Rate the product, create your review title, comment and fill out the required information. 
  (Avoid using different nickname when submit)
  
  5) Read & agree the Terms of Use and click the 【PREVIEW】 button. 
  
  6) Once all information confirmed, click the 【SUBMIT】 button.
  
  7) You will see a confirmation page upon submission.
  

• When writing a review

  Please share your thoughts on the product, including the material, fitting, comfortability and suitable occasions for wearing.  
  
  For the product size, it will be very helpful if the height of the wearer and the size of the product worn can be provided.  
  
  While we would love to know your satisfaction with the products, please also feel free to let us know your dissatisfactions, if any.
  
  *Keep your review focused on the product.
  *Refrain from mentioning competitors or the specific price you paid for the product
  *Do not include any personally identifiable information, such as full names.
  *Contact us if you have issues that are not product-related such as order status or customer service.

• About comments that cannot be posted

  Comments containing the following information will not be posted:
  • In order to prevent confusion for other customers, posts mentioning prices and posts referencing products other than the product to be reviewed may not be excerpted or posted.
  • Comments that are not related to the product (dissatisfaction with store services and delivery / shipping, etc.).
  • Comments on unsold products.
  • Questions on inventory and size request not related to the product to be reviewed.
  • Information that can identify brands of other companies, individuals, and groups.
  • Comments for commercial purposes, URLs.
  • Information that brings or suggests disrepute to our company or a third party.
  • Information that includes political content.
  • Antisocial content.
  • Information on disasters, riots, terrorism, epidemics, illnesses.
  • Multiple comments for the same product by the same person (including cases where we judge that they are the same person).
  • Other information that we deem inappropriate.