*Please review the [Return & Exchange Conditions] (here) before proceeding with each procedures. 

Return Process

Fill in the Return Form on UNIQLO APP/Website by selecting the item you wish to return and reason. Then send back the product(s) together with the Return Slip.

Once the warehouse confirms your returned product(s), we will process your refund.

STEP 1. Check the return policy and submit the return form on UNIQLO APP/web

STEP 2. Pack the return slip and products, and send back to our Warehouse

• You may use the original box or any sturdy box/bag to pack. 
• You may use any trackable courier to return the item to our warehouse.
• Please pack all required product(s), return slip (print or handwritten) and send to the address below.

Warehouse Address:
Recipient/Sent to: UNIQLO EC Return
Address: Nippon Express Malaysia Warehouse, Lot 72, Persiaran Jubli Perak, Seksyen 22, 40300, Shah Alam, Selangor Darul Ehsan, Malaysia.
Contact: 03-84081123
Operation Hours: 9am - 6pm

STEP 3. Wait for Refund Confirmation Email

Confirmation emails for refunds will be sent within a maximum of 2 (two) working days after our warehouse has received and verified the returned product.  
Please note that working days exclude weekends and Malaysian public holidays, which may extend the processing timeline.

【Important Note】

• If the Return Form on APP/Web is not submitted, return cannot be accepted.
• Return without a Return Slip (Return Application Number & Certification Number) cannot be accepted.
• Courier charges will NOT be covered by UNIQLO Malaysia.
• There is no email confirmation when the product arrives at warehouse. 
• UNIQLO Malaysia will not be liable for any loss or damage your return package and/or product(s) handled by courier company of your choice.
• Please note that in person returns to our warehouse are NOT accepted.

• 1. Can I return my online purchases at the physical store? 

  Only Pay-in-Store payment can be returned in the physical where the payment original made.
  
  For online purchases with other payment method, returning to physical store are not accepted. Only exchange. 

• 2. What happens to my refund if I used a coupon?

  Should your original purchases used a coupon discount, the refund amount may be deducted the coupon discount amount, and the coupon will not be reissued.
  
  Please click (here) for more details.  

• 3. Can I exchange online exclusive product at the store?

  The exchange service is subjected to our UNIQLO physical store availability of colours and sizes.
  
  Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged.
  
  Please consider returning the item for refund and place a new online order.

• 4. How can I reprint the return slip or check the Return Application/ Certification Number?

  You may view your past return records once under 【Purchase History】 and reprint the return slip with below steps:
  
  1. Go to 【Purchase History】 and locate your online order.
  2. Click 【Return】
  3. Select 【Return Details】
  4. Click 【Download】 to preview and print your return slip.