Q. Introduction: Return & Exchange Policy Overview
Where to do Return & Exchange
Related FAQ Articles
Deadline
Physical Store Purchases
Within 30 days (including the date of purchase).
Online Purchases
Within 30 days (including the date of receiving parcel).
Conditions
• Original receipt (invoice) must be presented for return or exchange.
• Product must be in new, original condition, with its original packaging, and all price tags and labels securely attached.
Additionally, they must not fall under the category of “Products that Cannot be Returned or Exchanged” listed below.
Products that Cannot be Returned or Exchanged
• Products that have been used or washed.• Products that are scratched, damaged, dirtied, or soiled.
• Products that have been hemmed or altered.
• Products without price tag or label attached.
• Products that sold at marked down prices due to existing defects.
• Products with missing accessories or with damaged/ soiled accessories.
• Products that have undergone repair services.
• Products purchased outside of Malaysia.
• Innerwear, Baby & Packaged Items, including underwear and bras.
Additional Important Points
• Purchases made using mall vouchers or gift cards are not eligible for refunds. Only exchange.
• If a novelty is included in the original purchases, the novelty must be returned to be eligible for refunds.
• UNIQLO (Malaysia) reserves the rights to reject any return or exchange that do not fulfill any of the above stated requirements.
• UNIQLO (Malaysia) reserves the right to amend this policy at any time.
*UNIQLO (Malaysia) referring to UNIQLO (MALAYSIA) SDN. BHD. 201001020264 (904031-T).
Physical Store Purchases (including Pay-in-Store)
Exchange
At any UNIQLO store nationwide.
Return
UNIQLO store where the payment was original made.
Online Orders (including Click & Collect and Home Delivery, excluding Pay-in-Store)
Exchange
At any UNIQLO store nationwide.
Return
Return only can be processed by returning to warehouse
For detailed steps on Return & Exchange, please refer to the helpful articles below:
In-Store Purchases
1. How to Return & Exchange (here)
Online Purchases
1. How to Return (here)
2. How to Exchange (here)
Others
1. Return Policy (here)
2. How to return wrong/ defect product (here)
3. How to calculate refund amount (here)
4. About Refund Method & Timeline (here)
5. Frequently Asked Questions about Return & Exchange (here)
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