Repair Weekend Campaign
Repair, refresh and keep your LifeWear going.
Give your favourite UNIQLO clothing a longer life at RE.UNIQLO STUDIO. From 16 to 18 October 2026, complete a survey to enjoy one complimentary repair or selected embroidery service for an eligible UNIQLO garment that needs repair. Terms and conditions apply.
How Repair Weekend Works
Eligible Services and Exclusions
Services Assessment and Outcome
Terms and Conditions
Frequently Asked Questions
Campaign Period: 16 to 18 October 2026
Participating Stores: UNIQLO The Exchange TRX and UNIQLO Fahrenheit88
Campaign Benefit: One complimentary repair or selected embroidery service up to RM18 in value on one UNIQLO garment that needs repair, after completing the survey.
1. Bring one used UNIQLO garment that needs repair to RE.UNIQLO STUDIO at either participating store.
2. Complete the RE.UNIQLO STUDIO Repair Weekend survey and show the completion screen to our staff.
3. Our staff will assess the garment and guide you in selecting one repair or selected embroidery service.
4. Our staff will advise you of the collection date.
5. Collect the repaired or embroidered item on or after the date provided.
After collection, customers are encouraged to share a photo on Instagram or Facebook and tag @uniqlomyofficial. Posting is optional.
Complete the Campaign Survey
Scan the QR code or use the official survey link provided on the Repair Weekend campaign page. Show the completion screen to our staff before selecting the service.
What is included
• One complimentary repair or selected embroidery service up to RM18 in value on one eligible UNIQLO garment that needs repair.
• The campaign is limited to the first twenty (20) eligible customers per store per day, on a first-come, first-served basis and subject to availability.
Important exclusions
• Innerwear, baby products and collaboration products except UNIQLO U and UNIQLO C collections are excluded for embroidery.
• For embroidery, only selected campaign template designs are eligible. Disney Character designs, lettering and sashiko are excluded.
• The complimentary service cannot be transferred, exchanged, redeemed for cash or combined with another promotion, voucher, offer or coupon.
• All repair and embroidery requests are subject to garment assessment and technical feasibility.
• UNIQLO may refuse a request if the garment is unsuitable, has technical limitations or may be damaged during the process.
• Services are provided on a best-effort basis. The outcome is not guaranteed, and defects may not be completely concealed, repaired or restored to their original condition.
• The final appearance may differ from expectations due to the garment’s condition, fabric, age or damage.
• Dissatisfaction with the aesthetic outcome alone does not qualify for a refund, compensation or replacement.
• This Campaign is valid from 16 October 2026 to 18 October 2026 (“Campaign Period”) and is available at UNIQLO The Exchange TRX and UNIQLO Fahrenheit 88 only.
• Each customer is entitled to one (1) complimentary repair or embroidery service on one (1) piece of UNIQLO garment that needs a repair upon completing the survey during the Campaign Period. Where a customer requests multiple repair and/or embroidery services on the same garment, only the service with the lowest applicable service value will qualify for the complimentary redemption. Any additional repair and/or embroidery services requested shall be chargeable at UNIQLO's prevailing rates (see below illustration*).
• This Campaign is limited to the first twenty (20) eligible customers per store per day, on a first-come, first served basis and subject to availability.
• Innerwear, baby products and collaboration products are excluded from embroidery service, except for UNIQLO U and UNIQLO C: collections.
• For embroidery services, only selected template embroidery designs offered under this Campaign are eligible. Disney Character designs, lettering, and sashiko are excluded.
• Customers are encouraged to post a photo of their repaired or embroidered item on Instagram and/or Facebook and tag @uniqlomyofficial.
• The complimentary repair or embroidery service is non-transferable, non-exchangeable, not redeemable for cash, credit or any other benefit and cannot be combined with any other promotions, voucher, offer or coupons.
• Repair and embroidery services are provided on a best-effort basis. UNIQLO reserves the right to refuse any repair or embroidery request if the garment is unsuitable for repair or embroidery, presents technical limitations, or may be damaged during the repair or embroidery process.
• UNIQLO does not guarantee any repair or embroidery outcome, including that stains, holes or other garment defects will be completely concealed, repaired or restored to its original condition.
• Customers acknowledge that repair or embroidery services may alter the appearance of the garment and that the final result may differ from expectations due to the nature, condition, fabric, age or damage of the garment being repaired or embroidered.
• Dissatisfaction with the aesthetic appearance or outcome of the repair or embroidery alone shall not entitle a customer to any refund, compensation, replacement or other remedy.
• To the fullest extent permitted by law, UNIQLO shall not be liable for any deterioration, colour fading, fabric distortion or damage arising from the condition, age, fabric characteristics or pre-existing defects of the garment.
• UNIQLO reserves the right to amend, vary, or discontinue this Campaign and these Terms & Conditions at any time without prior notice.
• By participating in this promotion, customers agree to be bound by these Terms & Conditions.
• *Illustration:
Customer requested for a repair service (RM8) and an embroidery service (RM18) together. Only the repair service (RM8) will be complimentary. Customer shall pay RM18 for the embroidery service.
1. When is the Repair Weekend Campaign?
The campaign runs from 16 to 18 October 2026.
2. Which stores are participating?
The campaign is available only at RE.UNIQLO STUDIO in UNIQLO The Exchange TRX and UNIQLO Fahrenheit88.
3. How do I participate?
Bring one used UNIQLO garment that needs repair, complete the campaign survey, show the completion screen to our staff and allow the staff to assess the garment and available service.
4. What complimentary service can I receive?
Each customer may receive one complimentary repair or selected embroidery service up to RM18 in value on one eligible UNIQLO garment that needs repair.
5. Is the campaign available to every customer?
The campaign is limited to the first twenty (20) eligible customers per store per day, on a first-come, first-served basis and subject to availability.
6. Can I request two repairs or embroidery services?
Yes. However, if multiple services are requested on the same garment, only the service with the lowest applicable value will be complimentary. Additional services will be charged at the prevailing rates.
7. Can I receive complimentary embroidery on a newly purchased item?
No. The complimentary service is for a used UNIQLO garment that needs repair. Embroidery must serve a repair purpose, such as covering a hole or stain.
8. Which items are excluded?
Innerwear, baby products and collaboration products except UNIQLO U and UNIQLO C collections are excluded for embroidery.
9. Are all embroidery designs included?
No. Only selected campaign template designs are eligible. Disney Character designs, lettering and sashiko are excluded.
10. Will every garment be accepted?
No. Our staff will assess the garment. A request may be declined if the garment is unsuitable, has technical limitations or may be damaged during the process.
11. Is the repair or embroidery outcome guaranteed?
No. Services are provided on a best-effort basis, and UNIQLO does not guarantee that defects will be completely concealed, repaired or restored to their original condition.
12. When can I collect my item?
Our staff will advise the collection date when the order is placed. Collection timing may vary depending on the requested service and store conditions.
13. Do I need to post a photo online?
No. Posting is optional. Customers are encouraged to share a photo on Instagram or Facebook and tag @uniqlomyofficial.
14. Can the complimentary service be transferred or exchanged?
No. The complimentary service is non-transferable, non-exchangeable, not redeemable for cash, credit or another benefit, and cannot be combined with other promotions, vouchers, offers or coupons.
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