*Please review the [Return & Exchange Conditions] (here) before proceeding with each procedures. 
*Please review the [About Online Purchases: How to Return] (here) if your online order was placed before 3 March 2026. 

Only Pay-in-Store payment can be returned in the physical store where the payment was originally made.
Please show the online invoice from your【Purchase History】during your visit.

For other payment methods

Please submit the online return form through your【Purchase History】 and send back the product(s) to our warehouse (using only trackable courier services; we are unable to accept deliveries via riders such as Grab or Lalamove).

Once the warehouse confirms your returned product(s), we will process your refund.

• Login your online account (UNIQLO APP/ website). 
• Find your desired online order number to be returned through【Membership】>【Purchase History】& Click【Return】button.
• Choose the product to be returned and click【Return This Item】& select the quantity and return reason. 

• If wish to return more than one product from the same order, repeat the step of selecting the quantity and return reason. 
• Click【Check Application Details】>【Submit Form】>【Proceed to Return】once confirmed the product(s) to be returned.

• 1. Can I return my online purchases at the physical store? 

  Only Pay-in-Store payment can be returned in the physical where the payment original made.
  
  For online purchases with other payment method, returning to physical store are not accepted. Only exchange. 

• 2. What happens to my refund if I used a coupon?

  Should your original purchases used a coupon discount, the refund amount may be deducted the coupon discount amount, and the coupon will not be reissued.
  
  Please click (here) for more details.  

• 3. Can I exchange online exclusive product at the store?

  The exchange service is subjected to our UNIQLO physical store availability of colours and sizes.
  
  Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged.
  
  Please consider returning the item for refund and place a new online order.

• 4. How can I reprint the return slip or check the Return Application/ Certification Number?

  You may view your past return records once under 【Purchase History】 and reprint the return slip with below steps:
  
  1. Go to 【Purchase History】 and locate your online order.
  2. Click 【Return】
  3. Select 【Return Details】
  4. Click 【Download】 to preview and print your return slip.