📢 [Announcement] Discontinuation of In-Store Returns for Online Purchases
Online purchases made on or after 1 September 2026 are not eligible for in-store returns.
Customers who wish to return their online purchases may continue to do so by sending it to our dedicated EC warehouse.
🚨Important Note: Eligibility for In-Store Returns is determined by the date the order was placed, not the delivery date, collection date, or return request date.
Online Purchases Placed on or Before 31 August 2026
Customers may continue to return eligible online purchase at UNIQLO stores, provided that the return is made within the applicable return period.
🚨Important Note: Please note that the final acceptance date to accept In-store returns of online purchase is on 29 September 2026.
Effective 30 September 2026, UNIQLO stores will no longer accept In-Store Returns for online purchase. Please refer to the information below regarding the applicable return option and transition arrangements.
Frequently Asked Questions
| Online Purchase Date | Eligible for In-Store Return? |
|---|---|
| On or Before 31 August 2026 | Yes, until 29 September 2026, subject to applicable return conditions |
| On or After 1 September 2026 | No, please return to warehouse by referring (LINK) |
1. Why is UNIQLO discontinuing in-store returns for online purchases?
As part of our continuous efforts to improve the online shopping experience, returns for online purchases will be processed through our dedicated online (EC) return channel. This enables us to provide customers with more streamlined and consistent return experience.
2. Can I still return my online purchase at a UNIQLO store?
Yes, if the online purchase was made on or before 31 August 2026 and remains within the applicable return period. The final date for in-store returns of these purchases is 29 September 2026.
3. I purchased my item online on or after 1 September 2026. Can I return it to the store?
No. Online purchases made on or after 1 September 2026 are not eligible for in-store returns. Customers must use the online (EC) return process.
4. What should I do if I want to return an online purchase made on or after 1 September 2026?
Please follow the online (EC) return process through your UNIQLO online account or refer to the return instructions provided with your order.
5. My order was delivered after 1 September 2026, but I placed the order before 1 September 2026. Can I still return it at a store?
Yes. Eligibility for in-store returns is based on the date the order was placed. If your online order was placed on or before 31 August 2026, you may return it at a UNIQLO store within the applicable return period, up to on or before 29 September 2026.
6. Can I return my online purchase to a store after 29 September 2026?
No. 29 September 2026 is the final acceptance date for in-store returns of eligible online purchases made on or before 31 August 2026. After this date, all online purchase returns must be processed through the online (EC) return process.
7. Can I exchange an online purchase at a UNIQLO store?
Please refer to the applicable exchange policy for online purchases. If a return is required, customers must follow the online (EC) return process in accordance with the applicable return policy.
8. How will my refund be processed if I return an online purchase through the online (EC) return process?
Refunds will be processed according to the original payment method used for the order, subject to the applicable returns and refund policy.
9. Where can I find information about the online (EC) return process?
Please refer to our online return guide and follow the return instructions provided in your UNIQLO online account when submitting a return request. (Link)
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