About Pre-Order
Introducing Pre-Order service that allow you to purchase item(s) that are not yet released, or item(s) that are currently out of stock but scheduled to be arrived.
Payment Method
Delivery Information
Other
Frequently Asked Questions
1. Select the Pre-Order item(s) to put into shopping cart and check out as normal. You can opt for Home Delivery or Click & Collect service.
2. In the shopping cart, the estimate delivery date will be shown under the Pre-Order item(s).
3. When the order is confirmed, your Credit/ Debit card will be debited. The actual payment will be charged when the order is packed or scheduled for delivery.
4. Once your Pre-Order is ready, you will receive a shipping confirmation email.
We only accept【Credit/ Debit Card】payment at the moment.
Disclaimer: Multiple payment notifications may be received during the payment process. Only one successful payment will be charged per order.
Delivery Fees for Multiple Shipments
If an order contains more than one item(s) and is delivered in separate shipments, no additional delivery fee will be charged for the second or subsequent shipment.
• The Pre-Order service is online exclusive only.
• Please note that coupons are not valid for orders that contain any Pre‑Order item(s).
• Gift wrapping service is unavailable for orders that consist of Pre-Order item(s).
• Pay in Store and other online payment method is unavailable for all Pre-Order.
• Any changes to the estimated delivery time will be notified via email.
• Pre-Order availability is first-come, first-served basis.
• The Pre-Order item(s) will stop selling and cannot add to shopping cart if the maximum allocation for Pre-Order item is reached.
To learn more about the Pre-Order Terms & Conditions, please click (here).
1. Why am I receiving multiple SMS or app notifications for Pre-Order item(s) transaction or order containing Pre-Order item(s)?
You may receive multiple SMS or app notifications because Pre-Order items(s) or orders that include Pre-Order item (s) often involve more than one payment stage. This may occur for the following reasons:
i) Pre-authorization notification
When you place an order that includes Pre-Order item(s), a temporary authorization may be placed on your card to confirm payment availability. Your bank or payment app may notify you of this authorization, even though no money has been charged at this stage.
ii) Final Payment Notification
Once the Pre-Order item(s) is ready and the payment is successfully processed, you may receive another notification confirming that the final payment has been completed
iii) Security or bank alerts
Banks and payment providers may send additional notifications as part of their security and fraud‑prevention measures
iv) Payment updates or adjustments
In some cases, you may receive notifications relating to payment status updates, authorization release, or refunds.
Each notification reflects a different stage of the payment process and does not necessarily mean that you have been charged multiple times.
2. Why is my credit card being re-authorized for the same transaction?
As Pre-Order item(s) are scheduled for fulfilment at a later date, subject to the validity period determined by card schemes and issuing banks, the original card authorization may lapse and require re-authorization to proceed with the final payment when the Pre-Order item(s) become available. This re-authorization replaces the earlier authorization and does not result in multiple charges being made to the cardholder.
3. What should I do if I have concerns?
If you have concerns or require clarification, you may contact our customer service team for assistance. Any enquiries or concerns relating to card authorizations, pending transactions or SMS or app notifications should be directed to the card-issuing banks.
4. What should I do if I believe I have been charged twice?
Please reach out to us with your order number and transaction details. We will review the transaction records and assist you accordingly. For account‑specific transaction information, you may also contact your card‑issuing bank.
5. Why am I unable to apply my coupon?
Coupons are not valid for orders that include any Pre‑Order item(s).
6. Why am I unable to add gift wrapping to my Pre‑Order?
We regret to inform you that gift wrapping service is unavailable for Pre-Order item(s).
7. Can I request a specific date and time for the delivery?
At the moment, we are unable to arrange the delivery according to your request date/ time.
Please refer to your order confirmation email to check the estimated delivery date and the tracking number for delivery status.
8. Can I refund or exchange my Pre-Order item(s)?
Same as normal online purchases, exchange or refund can be done within 30 days after you receive the parcel.
Please click (here) to learn more about our Return and Exchange.
9. Can I cancel the order or change the size/ color for my Pre-Order item(s)?
You have the option to cancel your order within 30 minutes after check out. Please click (here) to learn more.
However, we're unable to make any changes including cancellation, changing the size or color once 30 minutes has passed.
10. It's passed the launch date for my Pre-Order item(s), but I have yet to receive any confirmation email?
If you have not received a confirmation email, please check the following:
1. Please check your email settings to make sure that you are receiving emails from '@uniqlo.com'.
2. Check your junk email folder. The email may have been mistakenly filtered as spam.
3. If you are using a domain designation to receive emails, make sure that you have added the domain “@uniqlo.com” as an acceptable domain.
4. Please check your spam email rejection settings to make sure that emails from '@uniqlo.com' are not being automatically rejected.
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