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Q. About Home Delivery

UNIQLO online order offer standard delivery service and deliver your parcel to home or appointed address with care.

Please find the below details of our service for your references: 

Courier Partner 

NinjaVan / PosLaju

Delivery Charges

RM20 flat rate charged per online order
Free shipping with minimum spend RM150*

Delivery Lead Time

Klang Valley: 1 - 3 working days
Peninsular Malaysia: 2 - 4 working days
Sabah & Sarawak: 4 - 7 working days
 
Once your online order is ready for shipping, you will receive an email notification with our courier tracking number from our system.

Depending on which courier was assigned to deliver your parcel, you may check the delivery status with the provided tracking number in NinjaVan (here) or PosLaju (here) website .

On the morning out for delivery, our courier will give an SMS as a notification.

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Frequently Asked Question
 

I have not receive my order after your delivery lead time.

It is recommend to wait for additional 1 or 2 days during the peak season. 

Alternatively, you may click the button "CHAT SUPPORT" on below for further assist from our live chat agent. 

What if I entered wrong delivery address?

You may cancel the online order within 30 mins after the order confirmed and place a new online order with correct details.

If your online order proceeded and shipped, please contact the assigned courier service for further assist to change your details. 

NinjaVan: click (here)
PosLaju: click (here)

How to check my order delivery status?

UNIQLO App
1. Launch the UNIQLO App
2. Click your [MEMBERSHIP] card (bottom right)
3. Click the [ORDER HISTORY] 
4. Log in your UNIQLO online account

Website
1. Click the [HUMAN] icon (upper right)
2. Log in your UNIQLO online account 
3. Click the [HUMAN] icon again and choose [Order history]

Do you offer international delivery?

We only ship to Malaysia address for the time being and our online store only services within Malaysia.

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