Q. About Home Delivery
Please find the below details of our service for your references:
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Courier Partner
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Delivery Charges
RM20 flat rate charged per online order
Free shipping with minimum spend RM150*
*Minimum spend refers to the final amount after the use of any UNIQLO coupons. -
Delivery Lead Time
• Rural areas (i.e.: Limbang) may take additional working days for delivery. (Click here to check the Postal Code):
Sarawak:• Working days = Monday to Friday, excluding Saturday, Sunday & Public Holidays.
94000, 94007, 94009, 94111, 94200, 94300, 94500, 94507, 94509, 94600, 94607, 94650, 94700, 94707, 94709, 94750, 94760, 94800, 94807, 94809, 94850, 94900, 94950, 95000, 95007, 95008, 95009, 95300, 95400, 95407, 95409, 95500, 95600, 95700, 95707, 95709, 95800, 95807, 95900, 96010, 96100, 96107, 96108, 96109, 96150, 96200, 96250, 96300, 96307, 96309, 96350, 96400, 96407, 96410, 96500, 96507, 96508, 96509, 96600, 96609, 96700, 96707, 96709, 96800, 96807, 96809, 96850, 96857, 96900, 96950, 97100, 97200, 97300, 97307, 98050, 98057, 98058, 98059, 98060, 98150, 98157, 98159, 98200, 98207, 98300, 98700, 98707, 98708, 98709, 98750, 98800, 98850, 98857, 98859
Sabah:
88562, 88602, 88610, 88660, 88661, 89000, 89007, 89008, 89009, 89050, 89057, 89058, 89059, 89100, 89107, 89108, 89109, 89130, 89137, 89138, 89139, 89150, 89157, 89158, 89159, 89200, 89207, 89208, 89209, 89250, 89257, 89258, 89259, 89260, 89300, 89307, 89308, 89309, 89320, 89327, 89328, 89329, 89330, 89337, 89338, 89339, 89350, 89359, 89600, 89607, 89608, 89609, 89650, 89657, 89658, 89659, 89700, 89707, 89708, 89709, 89720, 89727, 89728, 89729, 89740, 89747, 89748, 89749, 89760, 89767, 89768, 89769, 89800, 89807, 89808, 89809, 89850, 89857, 89858, 89859, 89900, 89907, 89908, 89909, 89950, 89957, 89958, 89959, 90100, 90107, 90108, 90109, 90200, 90208, 90400, 91100, 91107, 91109, 91110, 91111, 91112, 91113, 91114, 91115, 91116, 91117, 91118, 91119, 91120, 91121, 91122, 91123, 91124, 91125, 91126, 91127, 91128, 91150, 91200, 91207, 91208, 91209, 91300, 91307, 91308, 91309
• Order by 11:59am: Receive tracking number same day between 5:00 PM - 7:00 PM.
• Order 12:00pm onwards: Receive tracking number next day between 5:00 PM - 7:00 PM.• Some products may require additional delivery time due to alterations or stock availability. Click here to view an image example of a product that requires extended delivery time:
Website view:
Checkout page view:
Once your online order is ready for shipping, you will receive an email notification with our courier tracking number from our system.
Frequently Asked Questions
1. I have not been receiving my order after your delivery lead time.
It is recommended to wait for additional 1 or 2 days during the peak season due to courier heavy delivery capacity. While some products may require to be transferred beforehand and it will require extra 1-2 working days on top of above-mentioned delivery lead time.
Alternatively, you may click the button 【CHAT SUPPORT】 on below for further assist from our live chat agent.
2. What if I entered the wrong delivery address?
You may cancel the online order within 30 mins after the order confirmed and place a new online order with correct details.
If your online order proceeded and shipped, please contact the assigned courier service for further assist to change your details.
1) DHL eCommerce: Click (here)
2) eFMX: Click (here)
3. How to check my order delivery status?
UNIQLO App
1) Launch the UNIQLO App.
2) Click membership profile icon (bottom right).
3) Click the 【ORDER HISTORY】.
4) Log in your UNIQLO online account.
Website
1) Click membership profile icon (bottom right).
2) Log in your UNIQLO online account.
3) Click 【Order history】 on the left menu.
4. Do you offer international delivery?
We only ship to Malaysia address for the time being and our online store only services within Malaysia.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Malaysia
CHAT SUPPORT
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
Other Service Available
App Benefits
Download the app now to get a RM15* Welcome Coupon. Enjoy the great benefits we offer whether you are shopping in-store or online.
Bulk Purchase
UNIQLO LifeWear as your new uniform. This is a special online service for customers who wish to order LifeWear in bulk for uniforms, events, gifts and more!
First Time Shopping in UNIQLO?
Get started with RM15* off coupon when you download the UNIQLO app. Shop seamlessly online or in-store for latest products. Take advantages of the services we offer such as Extra Sizes, Product Search, Click&Collect or Alteration for bottoms. Find out more. *Valid for first time download user only. T&C apply.
Online Alteration Service
You can now alter your favourite pants online, and get them delivered to your doorsteps. No muss, no fuss.