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Q. How to use Chatbot and LiveChat

We provide Chatbot (24 hours availability) and LiveChat (9am - 6pm daily) service to assist customers with inquiries about UNIQLO products and services. 
 

  • Chat Support Requirement

    Contents of InquiryInquiries about UNIQLO
    Operating HoursChatbot
    24 hours
    LiveChat
    9am - 6pm (Including weekends and Public Holidays)
    Compatible TerminalPC / Smartphone
    Recommended EnvironmentPC Browser
    [Windows]
    ● Internet Explorer 11 or later
    ● Google Chrome latest version
    ● Firefox latest version
     
    [Mac]
    ● Safari latest version
    Smartphone Browser
    [iPhone]​​
    ● IOS 9.0 or above

    [Android]
    ● Adndroid OS 5.0 or above
    Conversation HistoryThe conversation history will be inherited if the same device, same browser, and cookies are not deleted
    *For smartphones, the history will remain even if you close the conversation window tab in the browser app, but please note that the history will not remain if you exit the browser app by flicking operation. 
    Supported LanguageEnglish

  • How to Use

    STEP 1: Initiate a chat conversation
    Click 【CHAT SUPPORT】 on the page of “Contact Us” 
     
    STEP 2: Enter your inquiry and send 
    Choose your inquiry or 【Send】 after entering your inquiry in the text box. 

    STEP 3: Contact with a LiveChat agent 
    Please enter 【Contact a LiveChat agent】 in the text box if you would like to chat with an operator. 
     
    STEP 4: End the chat conversation
    Click the 【X】 on the window 
     

  • Terms of Service for Chatbot & LiveChat

    Please read the following agreement for using “Chat (messaging) Support” before inquiry. 

    ●About This Service 
    (1) This service provides an answer to an inquiry through our web page and application in writing. The answer is given by AI Chatbot or operators (agents) through written texts. 
    (2) Customers are required to agree with the these terms every time they contact us using this service.  
     
    ●Time Available for This Service 
    This service is available during the operation hours as specified for the services, i.e. Chatbot (24 hours availability) and LiveChat (9am - 6pm daily).
     
    ●Scope of Inquiries 
    This service will not respond to the following inquiries: 
    (1) Inquiry irrelevant to our service or deviating from the scope of business 
    (2) Inquiry that we are not able to answer due to applicable laws, guidelines, or administrative guidance that applies to our company, and/or any other rules and regulations that we must comply with. 
    (3) In addition to the inquiries listed above, if we determine we are not able to provide an appropriate answer in this service or as listed above, we shall provide an answer by telephone or email, or we shall request that you make an inquiry by other means.  
       
    ●Personal Information Collected for Service (if applicable) 
    (1) Personal Information collected by this service shall be processed in accordance with our Privacy Policy as published at https://www.uniqlo.com/my/store/help/privacy-policy. 
    (2) Please do not provide any personal information of yours or others (personal information such as name, address, phone number, email address, account number, or credit card number) when using this service unless it is required or requested accordingly. 
    (3) If your personal information is required or requested for this service, or if you want to confirm your personal information, we will send a separate secured input form in the chat. Please provide your personal information there. 
    (4) We will retain the response record including any personal information collected during this service for a limited period of time in the prescribed and secured manner for quality improvement of this service, follow-up confirmation of the inquiry etc. 
     
    ●Disconnecting the Service 
    In the following situations, we may disconnect and end the service without notice or your prior consent: 
    (1) If the text is not readable due to garbled characters, etc.
    (2) If there is no reply from you for a period of time after our last response.
    (3) If we determine the text or content is not in accordance with the purpose of service and the messages are defaming, disparaging or harassing to our company or our employee.
    (4) If we determine an appropriate answer to the question has been provided.  
    (5) If we determine it is better to respond by telephone, email, or other method of communication. 
    (6 )In addition to the above, if we determine that it is not appropriate for us to continue to respond to you through this service.
     
    ●Changes of Service 
    This service can be terminated or stopped, and we may change any of the contents at any time by an announcement on the website.
     
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Contact UNIQLO Malaysia

CHAT SUPPORT
* Click "CHAT SUPPORT" to start chatting with our ChatBot.
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Email
Our Customer Care team will get back to you within the next 24 hours submitted Webform.
Phone
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
1800 388 674 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)

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