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Q. How to track my order delivery?

Standard (Home) Delivery

Once your online order is shipped and assigned to our courier (NinjaVan/ PosLaju) for delivery arrangement, you will receive an email from our system with the parcel tracking number. 

You may check the parcel delivery status on NinjaVan (here)/ PosLaju (here). They will further update the delivery estimation date once arrive in the courier sorting hub.

Click & Collect

Once your order is ready for collection, you will receive a pickup email notification to collect your parcel in the store.

Alternatively, you may login to your online account and check under [Order History] for the order status.

For each order status explanation, please refer to below:

[Arrival Waiting] = Preparing the parcel and pending for delivery.
[Ready for pickup] = Parcel is ready for collection in store.
[Received Complete] = Parcel collected successfully in store.

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