It is recommended to wait for additional 1 or 2 days during the peak season.
For Home Delivery, you may check the delivery status in NinjaVan (here) as they will indicate the reason of late delivery.
For Click & Collect, please contact our customer care team via【Chat Support】button (bottom page) or email (here) for further assistance.
You may cancel the online order within 30 minutes after the order confirmed and place a new online order with correct details. Alternatively:
Home Delivery: If your online order proceeded and shipped, please contact the assigned courier service for further assist to change your details.
Click & Collect: We are sorry that we are unable to change the store location upon order confirmation. If you are unable to collect your online order in the original store within 21 days upon the parcel arrival, the parcel will expire and refund as per your original payment method.
Yes, your family or friends can collect your Click & Collect parcel on your behalf.
Please share your pickup notification email (with QR code) and order number with your family/ friends. They are required to present the information to our staff in UNIQLO store when collect the parcel.
We only ship to Malaysia address for the time being and our online store only services within Malaysia.
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