Our team will reject the customer return in conditions:
1) Exceeded thirty (30) days from date of receipt of product(s)
2) There is no/ incomplete Return Form
3) There is no original product(s) packaging, price tag or label
4) There is no Invoice
5) Product is innerwear
6) Product not in new and original condition (It looks used/ washed)
7) Product is damaged (Torn/ Stain/ Wrinkle)
8) Product had smell (Cigarette/ Perfume)
We accept returns and exchanges within 30 days from the date you received the order.
Example: If you received the parcel on May 1st, we can handle it until May 30th.
Innerwear cannot be exchanged or returned due to our strict hygiene policy.
As per our Return & Exchange Policy, a UNIQLO receipt/ invoice needs to be presented for all refunds and exchanges. Please click (here) for more details.
We do not accept return or exchange for item that had been altered (shorten/ hemmed).
The exchange service is subject to our UNIQLO physical store availability of colours and sizes.
Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged. Please consider to return the item for refund and place a new online order.
You will not be charged for additional RM20 if your online order value is less than RM150 after returned.
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