Q. About Click & Collect
Charges & Delivery Lead Time
How to Collect & Collection Period
Frequently Asked Questions
1. Choose 【Click & Collect】 in 【Delivery Option】
2. Find your preferences store in store locator by postal code or city name
3. Click 【SELECT】 once located the store and click 【PICK UP IN THIS STORE】
4. Proceed to payment option and checkout
Enjoy FREE shipping with no minimum spend when you place your online order using Click & Collect.
【Important Note】
• Click & Collect orders are shipped from various locations and delivered to the store for your collection.
• Some products may require additional delivery time due to alterations or stock availability.
• Working days: Monday to Friday, excluding Public Holidays and weekends.
When your parcel arrives at the UNIQLO store and is ready for collection, you will receive an email with a QR code for pickup.
Please present the QR code/ UNIQLO APP membership ID/ Order History at the cashier counter to collect your parcel.
The parcel will have 14 days from the arrival date to collect.
【Important Note】
• Uncollected orders will be automatically cancelled and refunded. The refund will take 7-14 working days
1. How can I order to collect in the store if UNIQLO APP 【Store Inventory Status】 showing as 【✖ NOT available】?
As long you are able to select the product size/ colour & added it to your shopping cart, you can checkout and choose any store to place your 【Click & Collect】 order.
The UNIQLO APP【Store Inventory Status】 is only used to display the stock on our stores salesfloor, while our 【Click & Collect】 orders are dispatched from various locations & delivered to our stores for you to collect.
2. Can I change my pickup location?
We cannot change your store pickup location after order confirmed.
However, you may cancel the online order within 30 mins after the order confirmed and place a new online order.
3. How to check my order delivery status?
UNIQLO APP
1. Launch the UNIQLO APP.
2. Click membership profile icon (bottom right).
3. Click the 【ORDER HISTORY]】.
4. Log in your UNIQLO online account.
Website
1. Click membership profile icon (bottom right).
2. Log in your UNIQLO online account .
3. Click 【Order history】 on the left menu.
4. Can my family/ friends to collect my parcel on behalf?
Yes, your family or friends can collect your Click & Collect parcel on your behalf.
Please share your pickup notification email (QR code) with your family/ friends. They are required to present the information to our staff in UNIQLO store when collect the parcel.
5. What will happen if exceed the collection period (14 days) for Click & Collect?
Your order will be cancelled and refund without contact from UNIQLO. The refund may take up to 7 -14 working days upon receive the refund confirmation email.
6. Can I request one of my collect item to be prepared in two different sizes? I would like to try first and keep the size that fits me best.
We regret to inform you that we do not provide the service of preparing additional items for trying. Your order will only be prepared based on the items you chose during checkout.
You may consider return or exchange if the sizing too small/ big.
7. After I collect my Click & Collect order, can I return an item immediately at the store?
Please note that our physical store unable to proceed your refund if the order was paid via 【Online Payment】.
Kindly follow the return method below depending on the payment method that you opted for your online purchase (Website / App).
● Refund for 【Online Payment】 Purchase: Click here
● Refund for 【Pay in Store】 Online Purchase: Click here.
8. What should I do if I deleted/ didn't receive the email (QR code) for parcel collection?
Please show your UNIQLO APP membership ID at the cashier counter and present your Order History should your parcel status updated as 【Ready for pickup】.
Our team will allow for the parcel collection by scanning your UNIQLO APP membership ID.
Suggestion Box
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Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Malaysia
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
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