You have the option to cancel your order within 30 minutes after checkout.
However, order amendment function (change size, color or shipping address) is UNAVAILABLE at the moment.
1) Login to your online account
2) Click the [Human] icon on upper right and click [Order History]
For App user, please click [MEMBERSHIP] > [ORDER HISTORY]
3) Find your online order and click the button [Cancel]
4) Order Status will be shown as [Cancelled] once successful
You will receive your refund in the next 7-14 working days after successfully cancelled your order.
If you are unable to cancel your online order (exceeded 30 minutes after checkout), you may consider an online return or exchange once you receive your order. For more information about return, please click here.
Frequently Asked Questions
Return & Exchange
Membership / Coupon
Campaign & Services