Q. Order Cancellation & Amendment
However, order amendment function (change size, color or shipping method/ address) after order confirmed is UNAVAILABLE at the moment.
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Website
1. Login to your online account. Click the membership profile icon on the bottom.
2. Click the 【Order history】 and find the desired order and click 【CANCEL】.
3. Order Status will be shown as 【Cancelled】 once successful.
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UNIQLO App
1. Click the membership profile icon on bottom and click 【Order history】.
2. Find your online order and click the button 【CANCEL】.
3. Order Status will be shown as 【Cancelled】 once successful.
Frequently Asked Questions
1. Can I change the details of my online order (size/ colour).
We are only able to cancel the whole online order within 30 minutes the order is confirmed.
You may consider returning for refund or exchange if chosen wrong item in your online order.
Please find below for more details:
● Exchange: Click here
● Refund for 【Online Payment】 Purchase: Click here
● Refund for 【Pay in Store】 Online Purchase: Click here
2. Can I request cancellation after 30 minutes or selected item(s) only?
We are sorry to share that we cannot cancel selected item(s) in your online order or cancellation after 30 minutes as our team will process the delivery shipment arrangement.
You may consider returning for refund or exchange if chosen wrong item in your online order.
Please find below for more details:
● Exchange: Click here
● Refund for 【Online Payment】 Purchase: Click here
● Refund for 【Pay in Store】 Online Purchase: Click here
3. I like to change/ update my shipping address for Home Delivery online order.
You may cancel the online order within 30 mins after the order confirmed and place a new online order with correct details.
If your online order proceeded and shipped, please contact the assigned courier service for further assist to change your details.
4. I had cancelled my online order but not receiving the refund yet.
Once the online order cancelled successfully, the payment transaction will be cancelled immediately.
However, your payment credit/ debit card issuing bank may required 7-14 business days to reflect the said amount in your account. Feel free to reach our customer care team below 【CHAT SUPPORT】 or 【By Email】 should the amount not reflecting yet after the mentioned period.
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