Q. About Gift Card & Balance Checking
We offer UNIQLO Gift Cards in the following denominations:
1) RM50
2) RM100
3) RM150
4) RM200
5) RM250
1) UNIQLO Gift Cards can be purchased at any UNIQLO Malaysia store and are non-refundable.
2) Only redeemable for purchases made at UNIQLO Malaysia stores.
3) Subject to a validity period of 12 months from the date of purchase. You are required to show the physical gift card during your purchase in store when making the payment.
4) Not valid for extension and it will be deemed void if the barcode is defaced and/or the security feature is damaged.
5) Terms and conditions of this card may be amended or withdrawn without prior notice at the sole discretion of UNIQLO Malaysia.
UNIQLO Gift Cards cannot be purchased online nor used as payment (Pay in Store) for online purchases.
Frequently Asked Questions
1. How to check my gift card balance?
You can check the gift card balance by visiting any of our store with our cashier or click (here) for self-checking.
Alternatively, you may click the button "CHAT SUPPORT" on below for further assist from our live chat agent.
2. The system displays an error when I try to check my gift card balance on the website.
The system will show an error if your gift card has no balance or has expired.
3. Where can I find my gift card PIN number?
The 4 digit PIN number for your gift card is located on the back side of the card. It is concealed beneath the gray colored film. Gently scratch the film off to expose the concealed PIN.
4. How can I top up my gift card or use it to make a purchase in-store?
The value of the gift card cannot be topped up.
To use your gift card, please queue at the cashier counter and our staff will assist you in scanning it to complete the your purchase.
If there's a balance due, you are required to pay the difference using another payment method (or another gift card).
5. If my purchased amount is less than the amount on my gift card, can I apply the remaining balance to my next in-store purchase?
You can use any available amount balance in your gift card for your next purchases in-store.
6. What forms of payment do you accept for purchasing a gift card?
We accept cash, credit/ debit cards, and QR payments for your gift card purchases.
7. Can I request a refund for purchases made with gift cards (or any other payment combined with gift cards)?
You may visit any of our stores for exchange request. However, refunds are not permitted for purchases made using a gift card as payment.
For more exchange information, please check our FAQ (here).
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Contact UNIQLO Malaysia
CHAT SUPPORT
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* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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