Q. Order To Me

【Order to Me】service is a customer service that allows customers to purchase any item from the online store with the help from UNIQLO staff.

Our store staff will help to find the item you saw online and place an order in our online store. 

  • How it Work

    Step 1 Talk to our staff
    If you cannot find the product you want in the store, ask the staff nearby to look for you.

    Step 2 Find the product
    Our staff will check the stock level and help to place an order from online store. 

    Step 3 Make the payment
    Complete your payment in our store cashier (click here for T&C).

    Alternatively, checkout via online payment using Credit/ Debit card. 

    Step 4 Receive the goods
    Collect the items in store or choose delivery to your home. Click the links below for more details:
    Click & Collect

    Standard (Home) Delivery  

  • Return & Exchange

    To Return
    If you paid via【Online Payment】:
    Return the item to our warehouse. Click here for more details.

    If you paid via【Pay in Store】:
    Return to the same store where your payment was original made. Click here for more details.

    To Exchange
    You can visit any store for an exchange. Be sure to check our T&C (here) before your visit.

Frequently Asked Questions

1. Can I request to collect the item in another store?

Yes, you can choose another store location for self-collection. Please ensure to choose the delivery method as Click & Collect and select your desired store during checkout.

Click here for more detail about Click & Collect. 

2. Can you reserve the item for me to collect later?

You can place the online order and choose self-collection in store via Click & Collect service. The parcel will be kept for 21 days before expiry. 

Click here for more detail about Click & Collect. 

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