Q. Gift Service
We provide the online gift service with a low-fare rate to send as a perfect gift to everyone on your list.
Visit our online store now and buy for your loved ones during this holiday season.
• How We Pack & Deliver
• Sizes & Prices
• How it Work
• Frequently Asked Question
How We Pack & Deliver
We pack your product into the gift bag with an additional carton box as outer layer.
Sizes & Prices
Gift Bag (RM12.90 each)
S size: Length 33 cm x Width 28.5 cm
M size: Length 49 cm x Width 39 cm
L size: Length 60 cm x Width 50 cm
How it Work
Step 1 Click【GIFT OPTION】in shopping cart
Step 2 Choose your gift option
Step 3 Select your message card
Step 4 Proceed to checkout as normal
Frequently Asked Questions
1. Can I request to add on the gift message after placing online order?
We unable to modify the online order upon checkout completed and order confirmed. You may consider to cancel the online order and place a new online order with your preferences.
For more information, please click here to check the order cancellation FAQ.
2. What is the difference in between (Wrapping Service) and selecting gift bag without (Wrapping Service)?
You may choose below services according to your preferences:
(With Wrapping Service)
Product will be packed into the gift bag.
Price tag will be cut-off the selling price or pasted with white label.
Selling price will be hidden in the invoice.
(Without Wrapping Service)
Gift bag will be packed separately. (Required to assemble yourself)
Price tag and invoice will be included.
3. How to choose the correct size for gift bag with wrapping service?
Our system will detect your product sizing if accommodate with our gift bag and choose for you automatically.
If you purchase multiple items, our team will try to pack all items into the gift bag. Any excessive item(s) will pack individually without the gift bag into a carton box.
4. How many characters I can type or writing limitation for message card?
Total 9 lines with 40 characters each. Only English Alphabet is supported and no emoji or pictograms.
5. Will I get refunded if I cancel or return my online order with gift service?
If you are able to cancel the online order within 30 mins upon order confirmation, we will proceed as full refund (including the gift service charge).
Should you have received the online order and requested for return & refund, the gift service charge will not be refunded.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Malaysia
CHAT SUPPORT
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
Other Service Available
App Benefits
Download the app now to get a RM15* Welcome Coupon. Enjoy the great benefits we offer whether you are shopping in-store or online.
Bulk Purchase
UNIQLO LifeWear as your new uniform. This is a special online service for customers who wish to order LifeWear in bulk for uniforms, events, gifts and more!
First Time Shopping in UNIQLO?
Get started with RM15* off coupon when you download the UNIQLO app. Shop seamlessly online or in-store for latest products. Take advantages of the services we offer such as Extra Sizes, Product Search, Click&Collect or Alteration for bottoms. Find out more. *Valid for first time download user only. T&C apply.
Online Alteration Service
You can now alter your favourite pants online, and get them delivered to your doorsteps. No muss, no fuss.