Return Conditions and Precautions

Q. Return Conditions and Precautions

Quick Links

• Return Conditions

• Return Method

• Return for Product Defect

Return Conditions

Return Acceptance Period:

(Store Purchase) Within 30 days from the date of purchase.

(Online Purchase) Within 30 days receive your parcel.

Products that cannot be returned:

For more details in our Return Policy, please click here.

Return Method

Please find below for more details:

● Exchange: Click here
● Refund for 【Online Payment】 Purchase: Click here
● Refund for 【Pay in Store】 Online Purchase: Click here
● Refund for In-Store Purchase: Click here

Return for Product Defect

We’re very sorry to hear that the item you have purchased from us may be faulty.

Please get in touch with our customer service via 【Chat Support】 button (bottom page) or email (here) for further assistance.

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(Including Public Holidays)

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