Return Policy

1) The original product(s) and receipt must be presented for any exchange or refund within 30days from the date of purchase.

2) Only product(s) purchased in Malaysia can be exchanged or refunded, provided that the product(s) is returned in original condition with original product packaging, tags, and labels.

3) Exchange can be done at any store in Malaysia.

4) Refunds will be made via the original mode of payment at the store where payment was first made.

5) The amount refunded will be based on the net amount i.e, paid price for the product(s) as indicated on the receipt. Any coupon or voucher applied to the purchase is considered redeemed and will not be refunded or reinstated and may be deducted or apportioned in the refund calculation.

6) Purchase made using gift card is not eligible for refund.

7) Delivery charges paid in the original order are non-refundable. 

8) Purchase with novelty redemption, the novelty must be returned to be eligible for refund.

9) Product(s) sold at marked down prices due to defect(s) or faulty cannot be returned.

10) Innerwear & Underwear cannot be returned due to our strict hygiene policy.

11) Uniqlo (Malaysia) Sdn Bhd 201001020264 (904031-T) reserves the right for final decision and to amend or update this policy at any time.