Q. How do I shop online
-
UNIQLO App
1. Find your desired item. Select preferred size and colour, then click 【ADD TO CART】 on the bottom in same page.2. Click 【CHECKOUT】 if you're done with the shopping.
3. Select delivery option.
(Delivery to Home Address or Click & Collect at any UNIQLO Stores).4. To utilize coupon (if applicable)
5. Choose your payment option.
6. Click 【PLACE ORDER】 once everything confirmed and it will redirect you to the payment page.
7. You will receive an order confirmation email after payment made.
-
Web Browser
1. Find desired item. Select preferred size and colour and click 【ADD TO CART】.
2. Click 【VIEW CART】 to review items in your cart.
3. You may view the order summary and click 【COUPON】 if you have any coupon discount to use. Proceed [CHECKOUT] once confirmed.
4. You will be requested to login if you are not login or linked with your online account.
5. Select delivery option.
(Delivery to Address or Click & Collect at UNIQLO Stores)6. Choose your payment option.
7. Click 【PLACE ORDER】 once everything confirmed and it will redirect you to the payment page.
8. You will receive an order confirmation email after payment made.
Frequently Asked Questions
1. I accidentally clicked the [REDEEM COUPONS] button without applying the discount to my purchase.
Please contact our customer service center with below 【CHAT SUPPORT】or【By Email】with below information for further assist:
1) 13-digit App membership ID
2) Screenshot of coupon that showing as [Redeemed].
2. How can I check my online purchases delivery status?
To check your online order status, you are required to login your online account in our UNIQLO website/ UNIQLO App. For more details, please click here.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Malaysia
CHAT SUPPORT
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
Other Service Available
App Benefits
Download the app now to get a RM15* Welcome Coupon. Enjoy the great benefits we offer whether you are shopping in-store or online.
Bulk Purchase
UNIQLO LifeWear as your new uniform. This is a special online service for customers who wish to order LifeWear in bulk for uniforms, events, gifts and more!
First Time Shopping in UNIQLO?
Get started with RM15* off coupon when you download the UNIQLO app. Shop seamlessly online or in-store for latest products. Take advantages of the services we offer such as Extra Sizes, Product Search, Click&Collect or Alteration for bottoms. Find out more. *Valid for first time download user only. T&C apply.
Online Alteration Service
You can now alter your favourite pants online, and get them delivered to your doorsteps. No muss, no fuss.