Q. Alteration Service (Online & Store)
The service is available for selected bottoms length alteration (shorten only).
The alteration result may have ± 1cm deviation.
Click here for the item sample after alteration.
For online purchase, the delivery timeline will take an additional 1-4 working days from the estimated normal delivery lead time. (Online alteration service not applicable for Same Day Delivery Click & Collect)
-
How to Request Alteration for Online Purchase
If the product is available for the alteration service, you will be able to choose the alteration type and length:
Please choose the alteration type (Blind Stitch/ Normal Stitch) and the inseam length from the drop-down menu.
The length is referring to the final total inseam length of the product after shorten, NOT the length that you wish to cut.
-
How to Request Alteration for Store Purchase
You may visit any store to request for alteration service.
Please bring along your physical purchase receipt during your store visit.
Bottoms undergoing normal stitch alterations can be collected on the same day, while blind stitch alteration can be collected on the next day. This subjected to store's alteration capacity and may vary in different store. -
What Item is Available for Alteration Service
Our alterations service is available for (shorten only) selected UNIQLO bottoms only. This includes chinos and leggings pants.
Please note that alteration for these bottoms will affect the tapered silhouette.
Alteration is NOT available for the following products:
1) Short Pants
2) Ankle & Cropped Pants
3) Jogger Pants
4) Ultra Active Pants
5) AIRism Leggings
6) Lounge Bottoms
7) Skirts & Dresses
8) HEATTECH Products
9) Non-UNIQLO Products
Frequently Asked Questions
1. Do you offer pants tapering?
2. If I requested alteration for online purchase, how long is the total delivery time required?
Once your online order is ready for shipping, you will receive an email with courier tracking number.
3. Will the extra fabric from the altered bottom will be included in the parcel delivered to me?
4. Is there an option to lengthen the pants or undo the alteration?
5. Can I request for a 2nd alteration on the same pants?
Please be informed that you will be charged for the alteration fees as below should you request the service in our store:
Item below RM50
Blind Stitch: RM20
Normal Stitch: RM10
Item RM50 or above
Blind Stitch: RM10
Normal Stitch: Free
6. I have lost my purchase receipt. Can I request for the alteration service in store?
Please be informed that you will be charged for the fixed rate as below:
Blind Stitch: RM20
Normal Stitch: RM10
7. Does your store accept alteration service for the pants that I purchased from online?
Item below RM50
Blind Stitch: RM20
Normal Stitch: RM10
Item RM50 or above
Blind Stitch: RM10
Normal Stitch: Free
8. Do I need to have my pants pinned?
9. Can I request punch hole for my belt?
10. Can I request an alteration for a UNIQLO product purchased from another country?
Blind Stitch: RM20
Normal Stitch: RM10
11. Do you offer alterations on non UNIQLO jeans and / or pants?
12. I've purchased a pair of UNIQLO jeans/ pants for quite a while now and have decided that I would like to have them altered. Is this possible?
13. How long will I have to wait for an alteration in store?
14. What happens if the product alteration length that I received is incorrect?
Check out below the correct measurement method for each pant type:
Measuring for Jeans: Click here.
Measuring for Chino Pants: Click here.
Measuring for Formal Pants: Click here.
Alternatively, please contact our customer service team here for further assistance.
15. Can I request return or exchange for altered pants?
In the unlikely event that you have received incorrect or manufacture defect product(s), you may contact our customer care team via 'Chat Support' button (bottom page) or email (here) for further assistance.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Malaysia
CHAT SUPPORT
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
Other Service Available
App Benefits
Download the app now to get a RM15* Welcome Coupon. Enjoy the great benefits we offer whether you are shopping in-store or online.
Bulk Purchase
UNIQLO LifeWear as your new uniform. This is a special online service for customers who wish to order LifeWear in bulk for uniforms, events, gifts and more!
First Time Shopping in UNIQLO?
Get started with RM15* off coupon when you download the UNIQLO app. Shop seamlessly online or in-store for latest products. Take advantages of the services we offer such as Extra Sizes, Product Search, Click&Collect or Alteration for bottoms. Find out more. *Valid for first time download user only. T&C apply.
Online Alteration Service
You can now alter your favourite pants online, and get them delivered to your doorsteps. No muss, no fuss.