If the Pre-Order item is available within seven (7) days for delivery, both Pre-Order and non-Pre-Order items can check out together as a single online order.

If the launching of a Pre-Order item is more than seven (7) days, you cannot check out with non-Pre-Order items (as per below image). However, you can complete the checkout with Pre-Order item alone.

We regret to inform you that gift wrapping service is unavailable for Pre-Order item.

At the moment, we are unable to arrange the delivery according to your request date/ time.

Please refer to your order confirmation email to check the estimated delivery date and the tracking number for delivery status.  

Similar to normal online purchases, exchange or refund can be done within 30 days after you receive the parcel.

Please click (here) to learn more about our Return and Exchange.

You have the option to cancel your order within 30 minutes after check out. Please click (here) to learn more.

However, we're unable to make any changes including cancellation, changing the size or color once 30 minutes has passed. 

If you have not received a confirmation email, please check the following:

1. Please check your email settings to make sure that you are receiving emails from '@uniqlo.com'.
2. Check your junk email folder. The email may have been mistakenly filtered as spam.
3. If you are using a domain designation to receive emails, make sure that you have added the domain “@uniqlo.com” as an acceptable domain.
4. Please check your spam email rejection settings to make sure that emails from '@uniqlo.com' are not being automatically rejected.